Hello Agents,

It has come to our attention some issues related to the dungeons. Please read the following topics below for details:

Disconnection after using Ultimate Skill

We’ve received reports that after using a character’s Ultimate skill, players are being kicked out of the game (with the message “Connection to game server lost.”).

At this time, we have observed that this occurs intermittently. As we do our investigation, any information you can provide, specifically the log files, will be greatly appreciated.

Please provide the following information if you have recently experienced a connection loss while using the ultimate ability:

• Your “.log” file located in your CLOSERS/Log folder. Kindly provide the log file with the time of disconnection was recorded.
• Name of the dungeon were you got disconnected

Please forward this information to Support or support@closersonline.com once you’ve finished gathering these needed data.

Invisible Astaroth Bug

It has been reported that Astaroth is not spawning or is invisible by the time it should appear to have been defeated. Also, we have observed that it doesn’t occur everytime. We continue to investigate this situation and appreciate your patience.

Meanwhile, please provide the following information if you have found that Astaroth is currently not spawning or is invisible during your dungeon run:

• A full screenshot or video of that you encountered this bug during your dungeon run.
  
  • The ‘/time’ or the time and date, as well as your character’s name should be clearly seen.
• Your “.log” file located in your CLOSERS/Log folder. Kindly provide the log file with the time that you encountered this bug.

Please forward this information to Support or support@closersonline.com once you’ve finished gathering these needed data.

If there are any updates, we will post them on the official website as soon as they become available.

Thank you for your cooperation and please do not hesitate to discuss with us for any other concerns.