Hello Agents,We would like to inform everyone that our website server is currently unavailable with the following features:<ul><li>Website Registration</li><li>Password Reset</li></ul>Estimated time of fix according to the following schedule, based on your time zone:<ul><li>UTC: February 16, 2023 at 6:00 PM UTC</li><li>PST: February 15, 2023 at 10:00 AM PST</li><li>GMT+7: February 16, 2023 at 1:00 AM GMT +7</li></ul>Thank you for your understanding and we apologize for the inconvenience that this has caused.If you have any concerns or bug reports, you may send us an inquiry or an email to: <a href="mailto:support@closersonline.com">support@closersonline.com</a>

Website Server Unavailable

Hello Agents,It has come to our attention some issues related to the dungeons. Please read the following topics below for details:Disconnection after using Ultimate SkillWe’ve received reports that after using a character’s Ultimate skill, players are being kicked out of the game (with the message “Connection to game server lost.”).At this time, we have observed that this occurs intermittently. As we do our investigation, any information you can provide, specifically the log files, will be greatly appreciated.Please provide the following information if you have recently experienced a connection loss while using the ultimate ability:<ul><li>Your “.log” file located in your CLOSERS/Log folder. Kindly provide the log file with the time of disconnection was recorded.</li><li>Name of the dungeon were you got disconnected</li></ul>Please forward this information to Support or <a href="mailto:support@closersonline.com">support@closersonline.com</a> once you’ve finished gathering these needed data.Invisible Astaroth BugIt has been reported that Astaroth is not spawning or is invisible by the time it should appear to have been defeated. Also, we have observed that it doesn’t occur everytime. We continue to investigate this situation and appreciate your patience.Meanwhile, please provide the following information if you have found that Astaroth is currently not spawning or is invisible during your dungeon run:<ul><li>A full screenshot or video of that you encountered this bug during your dungeon run. <ul><li>The ‘/time’ or the time and date, as well as your character’s name should be clearly seen.</li></ul></li><li>Your “.log” file located in your CLOSERS/Log folder. Kindly provide the log file with the time that you encountered this bug.</li></ul>Please forward this information to Support&nbsp;or <a href="mailto:support@closersonline.com">support@closersonline.com</a> once you’ve finished gathering these needed data.If there are any updates, we will post them on the official website as soon as they become available.Thank you for your cooperation and please do not hesitate to discuss with us for any other concerns.

Dungeon Issues Update

Hello Agents,We would like to inform you of the known issues that was found in-game:<ul><li>Account Fatigue <ul><li>Account Fatigue is shown on the character selection screen. This is a display issue and its feature is unavailable on the World server. We will provide additional information regarding the schedule in a future patch note.</li></ul></li><li>Dialogue Mismatch <ul><li>Some dialogue from Misteltein indicates as “J.” Those will be updated and fixed when the next maintenance is set to happen.</li></ul></li></ul>Thank you for your understanding and we apologize for the inconvenience that this has caused.If you have any concerns or bug reports, you may send us an inquiry or an email to: <a href="mailto:support@closersonline.com">support@closersonline.com</a>

Known Issue Notice – FEB 9th

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