For any issues regarding the Closers Sign-in or Sign-up, please contact Customer Support or send an email to, support@closersonline.com including the screenshot or a video of the issue that you are experiencing for further investigation.

If the game launcher doesn’t start or respond, it could be due to a crash caused by the Anti-Virus software programs on your PC.

Please re-launch your game launcher again after trying either one of the following:

• Exclude Closers from the Anti-Virus scanning list
• Close the Anti-Virus programs that are currently running on your PC

If you tried the suggestions above and it still didn't work, please send a report to Customer Support for further investigation. Please follow the steps below on how to obtain the Log file report.

How to report the game/launcher crash issues?

1. Please go to the Closers game folder and obtain the PATCHER log file.

Closers folder → Log folder → PATCHER_(date)_(time).log file
(Example: PATCHER_20240104_175314.log)

▶ Please zip the Log files to keep them in the “folder”
▶ File can be provided by uploading it to Google Drive and enabling access.

2. State the date and approximate time the crash occurred.

3. PC specifications (please provide us with the following screenshots)

➀ Folders → right-click on “This PC” → Properties

 ➁ Right-click on your “Desktop” → “NVIDIA Control Panel” → Home

4. Submit a summary of the issue including your Log file to Customer Support or send it through email, support@closersonline.com.

If the ‘InvalidParameterHandler’ window appears, click “OK” and try patching again.

However, if the error reappears after you already selected “OK,” you can ignore the “Invalid Parameter Handler” pop-up error and continue pressing “Patch” or “Install” directly from the game launcher while ignoring the pop-up error.

If the game launcher doesn’t start or respond, it could be due to a crash caused by the Anti-Virus software programs on your PC.

Please re-launch your game launcher again after trying either one of the following:

• Exclude Closers from the Anti-Virus scanning list
• Close the Anti-Virus programs that are currently running on your PC

If you tried the suggestions above and it still didn't work, please send a report to Customer Support for further investigation. Please follow the steps below on how to obtain the Log file report.

How to report the game/launcher crash issues?

1. Please go to the Closers game folder and obtain the PATCHER log file.

Closers folder → Log folder → PATCHER_(date)_(time).log file
(Example: PATCHER_20240104_175314.log)

▶ Please zip the Log files to keep them in the “folder”
▶ File can be provided by uploading it to Google Drive and enabling access.

2. State the date and approximate time the crash occurred.

3. PC specifications (please provide us with the following screenshots)

➀ Folders → right-click on “This PC” → Properties

 ➁ Right-click on your “Desktop” → “NVIDIA Control Panel” → Home

4. Submit a summary of the issue including your Log file to Customer Support or send it through email, support@closersonline.com.

Usually, this error appears when your account is accessing from a blocked country. You may check “Where can I play Closers?” under the ‘Other’ category in the F.A.Q. site.

If you have confirmed that your country was included in the list but still can’t proceed due to the error, please contact Customer Support or send an email to, support@closersonline.com and provide your IP address including the screenshot of the error beforehand for further investigation.

To specifically determine the cause of the issue, please send a report to Customer Support for further investigation. Please follow the steps below on how to file the report.

How to report the game/launcher crash issues?

1.
※ If the game is disconnected or crashes, please go to the Closers game folder and obtain the Client log file.

Closers folder → Log folder → CW_(date)_(time).log file
(Example: CW_20231227_120943.log)

※ When the game cannot be entered, please go to the Closers game folder and obtain the PATCHER log file.

Closers folder → Log folder → PATCHER_(date)_(time).log file
(Example: PATCHER_20240104_175314.log)

▶ Please zip the Log files to keep them in the “folder”
▶ File can be provided by uploading it to Google Drive and enabling access.

2. State the date and approximate time the crash occurred.

3. PC specifications (please provide us with the following screenshots)

➀ Folders → right-click on “This PC” → Properties

 ➁ Right-click on your “Desktop” → “NVIDIA Control Panel” → Home

4. Submit a summary of the issue including your Log file to Customer Support or send it through email, support@closersonline.com.

Please find the specific Xigncode error that you are receiving to the following list below:

The xigncode.log file is a record of XIGNCODE activity. If you had a XIGNCODE error that cannot be solved from the FAQ method, you can send an email to support@wellbia.com with the xigncode.log attached. Please include any details of what the error consists of.

Source: Wellbia FAQ

Where is the xigncode.log file located?

The xigncode.log file is located inside your Closers game folder (CLOSERS > XIGNCODE > xigncode.log).

This error appears if there’s on-going game maintenance.

However, if there is no maintenance announcement found on the website or on our official social sites, please close your game launcher and completely log-out your game account from the website then try it again.

The recommended resolution to play Closers is 1920×1080, anything below this will cause a User Interface issue that will not scale correctly on your chosen resolution.

The Sigsegvhandler Error usually appears after a game crash. It occurs due to several reasons and to determine what is the specific cause, we need your Client Log file that was logged around that time.

How to report the Sigsegvhandler error?

• After the game crashes and the error appears, go to your Closers game folder, and obtain the Client Log file.
  • Closers folder → Log folder → CW_(date)_(time).log file (sample: CW_20201030_222408.log)
• Submit a summary of the issue including your Log file to Customer Support or send it through email, support@closersonline.com.

The launcher takes time to load and will take a few seconds/minutes for the files to fully load. You may confirm that the download is complete once the “Play” button is ready for use.

For players who are receiving “Failed to download patcher code data from server” notice and you are not included on the list of regions blocked by our service, please make sure that you installed the Naddic Closers launcher. You may follow these steps.

• Confirm if can play in your region. You may check the list of countries under “Where can I play Closers?” to confirm this: https://www.closersonline.com/support/faq/
• If you are included in the countries that could play Closers, please uninstall your current Closers launcher through the Control Panel.
• Download the Naddic game client from this link https://www.closersonline.com/game-download/ and proceed to download/install the newly downloaded set-up.

However, if this step was not able to resolve the issue, please send us a ticket report with your public IP address to https://www.closersonline.com/support/qna/.

Proxy IP services are frequently used by hackers and criminals who want to remain anonymous. We don’t block proxy services by default, but a proxy or server host will be blocked if it becomes a frequent tool for criminal behavior.

If you wish to unlink the existing game account from your Steam, we can offer to unlink the existing account only once for a Steam account that doesn’t have DLC purchases records.

We cannot provide unlink service from accounts that have DLC purchases as it may cause issues in purchasing DLC packs to the account in the future.

During this process, we would like to remind you that we are not able to move or transfer any items, data, or N-coins from the linked account to the new game account that you will be linking.

If you agree with this condition, please send an Account Unlink request https://www.closersonline.com/support/qna/ or send it through email, support@closersonline.com for processing.

There are some reasons why this error appears when you try to log-in:

1st reason: You didn’t input the exact email address or password that you used during account registration.

• The email log-in is case sensitive, therefore, if you registered your email with capital letter/s, it should also have the capital letter/s when you try to log-in.

2nd reason: You were not able to successfully register your account.

• To confirm if you have successfully registered your account, log-in to your registered email and look for the ‘Email Verification’ message in your inbox, spam folder, or by searching for the keyword “Closers”.
• If there’s no Email Verification found, it means that the account was not successfully created under that email address.

3rd reason: You were not able to successfully migrate your account.

• Accounts from En Masse server:
  • Only those who migrated before December 22, 2020, at 00:00 UTC were able to keep their Closers account progression and EMP balance from En Masse to Naddic server.
  • Sadly, if you didn’t migrate your Closers account from En Masse to Naddic before the deadline, you won’t be able to access the account anymore. We kindly suggest creating a new account in Naddic if you wish to continue playing Closers.
• Accounts from Closers Thailand server:
  • If you didn’t migrate your account from Thailand server yet, please follow the steps that is provided in this site: Thailand Server Merge Guideline

For further assistance in retrieving your account, please contact the Customer Support or send us an email to, support@closersonline.com.

Hello Agents,

You can purchase N-Coins from our N-Coin Website or in-game.

Both options require you to log-in to your Naddic account where you wanted to receive the N-Coins.

For Steam Players

Once you clicked on the “Charge N-Coin” button in-game, the ‘Internet Explorer’ will appear and directs you to the N-Coin purchase website.

On that browser, you will need to log-in to the Steam account that you are currently logged-in to properly purchase N-Coins.

For Players who are logging-in through Naddic Web Launcher

Once you clicked on the “Charge N-Coin” button in-game, the ‘Internet Explorer’ will appear and directs you to the N-Coin purchase website.

You will need to input the Naddic account that you are currently using to properly purchase N-Coins.

Unfortunately, the service is no longer available in the Naddic World Closers server. If you would like to transfer your items, the only way is to use Seals to repackage your item.

Yes! You will get the following bonus based on the total amount of your purchase. Please refer to the table below:

The server resets at 4:00 AM UTC. For weekly resets, it will be on Saturday at 4:00 AM UTC.

Server time in Closers is based on UTC. If you want to know what the current time is on the server, type /time in chat (press Enter to open chat).

Many events in Closers start at 6am UTC. Head over to timeanddate.com to see what 6am UTC +0 is in your time zone.

Step – 1. Log-in to your account to the Closers Website (https://www.closersonline.com/signin/)

Step – 2. Go to ‘My Page’, select the drop-down menu, and choose “Account information”

Step – 3. Place a check on the (Optional) Accept “Receive Promotional Information Mail” then select ‘Save changes’

If you have any concerns, please contact us at: https://www.closersonline.com/support/qna/

Or send us an email to: support@closersonline.com

For in-game reports, we highly recommend using the ‘Report Player’ feature in-game. Kindly input the reason/summary of your report and we will be checking that report through our logs.

If you are reporting a user that is outside the game but within the Closers premises such as the Official Closers Discord server, Official Closers Fanpage or Twitter page, kindly take a full screenshot of your report along with the details. Send it to our Customer Support under the ‘Report/Sanctions‘ category.
 

However, we also highly recommend reporting them to the appropriate platform for a stronger rule implementation on the reported user.

Naddic blocks IP addresses for some countries to meet licensing agreements, comply with legal obligations, and to ensure high-quality experiences. 

Naddic doesn’t always have global permission to share games. It’s pretty common for games to have different publishers for different regions. IP addresses are blocked for countries where we don’t have a license to publish the game.

The following countries can access Closers World Server.

North America

• Bermuda
• Canada
• Greenland
• Mexico
• Saint Pierre and Miquelon
• United States of America

Europe

• Andorra
• Albania
• Austria
• Aland Islands
• Bosnia and Herzegovina
• Belgium
• Bulgaria
• Belarus
• Switzerland
• Cyprus
• Czechia
• Germany
• Denmark
• Estonia
• Spain
• Finland
• Faroe Islands
• France
• United Kingdom of Great Britain and Northern Ireland
• Guernsey
• Gibraltar
• Greece
• Croatia
• Hungary
• Ireland
• Isle of Man
• Iceland
• Italy
• Jersey
• Liechtenstein
• Lithuania
• Luxembourg
• Latvia
• Monaco
• Moldova, Republic of
• Montenegro
• Macedonia, the Former Yugoslav Republic of
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Serbia
• Russian Federation
• Sweden
• Slovenia
• Svalbard and Jan Mayen
• Slovakia
• San Marino
• Turkey
• Ukraine
• Holy See

Africa

• Algeria
• Egypt
• Western Sahara
• Libya
• Morocco
• Reunion
• Tunisia

Antarctic Region

• Antarctica
• Bouvet Island
• South Georgia and the South Sandwich Islands
• Heard Island and McDonald Islands

Asia

• Afghanistan
• Armenia
• Azerbaijan
• Bangladesh
• Bhutan
• Georgia
• India
• Kyrgyzstan
• Kazakhstan
• Sri Lanka
• Maldives
• Malaysia
• Nepal
• Philippines
• Pakistan
• Singapore
• Tajikistan
• Turkmenistan
• Uzbekistan

The Caribbean

• Antigua and Barbuda
• Anguilla
• Aruba
• Barbados
• Saint Barthelemy
• Bonaire, Sint Eustatius and Saba
• Bahamas
• Cuba
• Curacao
• Dominica
• Dominican Republic
• Grenada
• Guadeloupe
• Haiti
• Jamaica
• Saint Kitts and Nevis
• Cayman Islands
• Saint Lucia
• Saint Martin (French part)
• Martinique
• Montserrat
• Puerto Rico
• Sint Maarten (Dutch part)
• Turks and Caicos Islands
• Trinidad and Tobago
• Saint Vincent and the Grenadines
• Virgin Islands (British)
• Virgin Islands (U.S.)

Central America

• Belize
• Costa Rica
• Guatemala
• Honduras
• Nicaragua
• Panama
• El Salvador

Middle East

• United Arab Emirates
• Bahrain
• Israel
• Iraq
• Jordan
• Kuwait
• Lebanon
• Oman
• Palestine, State of
• Qatar
• Saudi Arabia
• Yemen

Oceania

• American Samoa
• Australia
• Cook Islands
• Fiji
• Micronesia (Federated States of)
• Guam
• Kiribati
• Marshall Islands
• Northern Mariana Islands
• New Caledonia
• Norfolk Island
• Nauru
• Niue
• New Zealand
• French Polynesia
• Papua New Guinea
• Pitcairn
• Palau
• Solomon Islands
• Tokelau
• Tonga
• Tuvalu
• United States Minor Outlying Islands
• Vanuatu
• Wallis and Futuna
• Samoa

South America

• Argentina
• Bolivia (Plurinational State of)
• Brazil
• Chile
• Colombia
• Ecuador
• Falkland Islands (Malvinas)
• French Guiana
• Guyana
• Peru
• Paraguay
• Suriname
• Uruguay
• Venezula (Bolivarian Republic of)

Closers world server will block access from the following regions due to Licensing Agreements:

• Korea
• China
• Taiwan
• Japan

The minimum supported screen resolution for Closers is 1920 x 1080. Monitors at a lower resolution won’t scale correctly and you’ll probably encounter few problems with the user interface. For that, choose the correct monitor resolution that you currently have.