FAQ

Q.My launcher doesn’t start or respond, what should I do?

A.

If the game launcher doesn’t start or respond, it could be due to a crash that was caused by the Anti-Virus software programs in your PC.

Please re-launch your game launcher again after trying either one of the following:

  • Exclude Closers from the Anti-Virus scanning list
  • Close the Anti-Virus programs that are currently running in your PC

Q.Connection Time Out Error and IP Error

A.

Usually, this error appears when your account is accessing from a blocked country. You may check “Where can I play Closers?” under the ‘Other’ category in the F.A.Q. site.

 

If you have confirmed that your country was included in the list but still can’t proceed due to the error, please contact Customer Support or send an email to, support@closersonline.com and provide your IP address including the screenshot of the error beforehand for further investigation.

Q.I am experiencing game crash, what should I do?

A.

To specifically determine the cause of the issue, please send a report to Customer Support for further investigation. Please follow the steps below on how to obtain the Log file report.

How to report the game/launcher crash issues?

  • After the game crashes and the error appears, go to your Closers game folder, and obtain the Client Log file.
    • Closers folder → Log folder → CW_(date)_(time).log file (sample: CW_20201030_222408.log)

Q.I am receiving a Xigncode Error, what to do?

A.

Please find the specific Xigncode error that you are receiving to the following list below:

Xigncode Error Reason and Resolution
0xE019100C The PC you are currently using has been blocked due to previous hack tool usage.
0xE019100B This error code occurs from detection of program usage irrelevant to the game.
0xE019100A This error code occurs when another client is updating during game client duplicate launch.
0xE0191014 Occurs from duplicate launch process detections from XIGNCODE3 or the executable game file. If this issue still occurs after shutting down the duplicate program, please reboot your PC and try again.
0xE0191009 This error code occurs when XIGNCODE has an issue during the update process.
0xE0191008 This error code occurs when the XIGNCODE process has an issue during the initial launching stage.
0xE0191007 This error code occurs when an irregular game client is launched.
0xE0191006 This error code occurs when the XIGNCODE process has an issue during the initial launching stage.
0xE0191005 This error code occurs from game client duplicate launches.
0xE0191004 This error code occurs from Windows 95, 98, ME compatibility mode.
0xE0191003 This error code occurs during virtual environment game play.
0xE0191002 This error code occurs when XIGNCODE cannot process simultaneously with another unknown program. Please check if program such as nProtect’s GameGuard and AhnLab’s HackShield are operating and proceed to turn them off before game launch to solve this error.
0xE0191001 This error code occurs in cases of your OS (operating system) cannot be compatible with XIGNCODE activity.
0xE0190401~0xE019040A ​This error code occurs in cases of XIGNCODE malfunctioning.
0xE0190301~0xE0190312 This error code occurs in cases of XIGNCODE malfunctioning.
0xE0190201~0xE0190214 This error code occurs from another program altering XIGNCODE activity, internal function problems, or malicious activity unrelated to the game.
0xE0190101~0xE0190109 This error code occurs when XIGNCODE files are damaged.
0xE0010001~0xE0010007 This error code occurs due to an internal problem from XIGNCODE.
0xE0010003 This error code occurs due to insufficient system resources. Please relaunch the game after checking disk volume and clean up.

The xigncode.log file is a record of XIGNCODE activity. If you had a XIGNCODE error that cannot be solved from the FAQ method, you can send an email to support@wellbia.com with the xigncode.log attached. Please include any details of what the error consists of.

 

Source: Wellbia FAQ

Where is the xigncode.log file located?

The xigncode.log file is located inside your Closers game folder (CLOSERS > XIGNCODE > xigncode.log).

Q.Log-in Failed Error

A.

This error appears if there’s on-going game maintenance.

However, if there is no maintenance announcement found on the website or on our official social sites, please close your game launcher and completely log-out your game account from the website then try it again.

Q.My game has big and small texts. Any fix for this?

A.

The recommended resolution to play Closers is 1920×1080, anything below this will cause a User Interface issue that will not scale correctly on your chosen resolution.

Q.Sigsegvhandler Crash Error

A.

The Sigsegvhandler Error usually appears after a game crash. It occurs due to several reasons and to determine what is the specific cause, we need your Client Log file that was logged around that time.

How to report the Sigsegvhandler error?

  • After the game crashes and the error appears, go to your Closers game folder, and obtain the Client Log file.
    • Closers folder → Log folder → CW_(date)_(time).log file (sample: CW_20201030_222408.log)

Q.I am stuck on the launcher download, what should I do?

A.

The launcher takes time to load and will take a few seconds/minutes for the files to fully load. You may confirm that the download is complete once the “Play” button is ready for use.

Q.“Failed to download patcher code data from server” Troubleshoot

A.

For players who are receiving “Failed to download patcher code data from server” notice and you are not included on the list of regions blocked by our service, please make sure that you installed the Naddic Closers launcher. You may follow these steps.

 

      • Confirm if can play in your region. You may check the list of countries under “Where can I play Closers?” to confirm this: https://www.closersonline.com/support/faq/
      • If you are included in the countries that could play Closers, please uninstall your current Closers launcher through the Control Panel.
      • Download the Naddic game client from this link https://www.closersonline.com/game-download/ and proceed to download/install the newly downloaded set-up.

 

However, if this step was not able to resolve the issue, please send us a ticket report with your public IP address to https://www.closersonline.com/support/qna/.

Q.Proxy Use

A.

Proxy IP services are frequently used by hackers and criminals who want to remain anonymous. We don’t block proxy services by default, but a proxy or server host will be blocked if it becomes a frequent tool for criminal behavior.