We appreciate your concerns regarding account security. We will be exploring ways to strengthen security by implementing secondary password measures.

We will try more to fortify the protection of Agents' valuable information and maintain the integrity of the game's security at the same time.

We're dedicated to organizing coin charge bonus events in alignment with special occasions. Take, for instance, the commemoration of our 5th service anniversary in January this year, or the recent GM's event held in August where we provided gifts. Rest assured, we're continually researching numerous options to ensure that our valued Agents can relish even more generous benefits. Right now, our GMs are also brainstorming events and giveaways for the community, please look forward to it.

In our ongoing effort to enhance the appeal of the Washing Machine, we've taken steps to relax the cumulative purchase rewards conditions since the May update earlier this year. Furthermore, we're continuously working to improve the products we offer. We're also actively considering ways to provide our Agents with more opportunities for Chain Discounts and access to various sale items.

Let's dive into more detail about the design intent behind Phase Awakening, awakening capsules, and pets in the game.

To explain the design intention behind your question, Phase Awakening is a distinctive feature in our game that allows characters to unlock and utilize limited skills. Unlike traditional character abilities, which they possess from the start, Phase Awakening skills are not inherently part of the character's skill set. Instead, they can only be accessed by utilizing special items known as awakening capsules. 
These capsules are obtained through gameplay and are often tied to the storyline of the awakened skill, making them a part of the narrative experience of the acquired phase awakening skill, but for gameplay convenience, a certain amount is set to be automatically recharged.

Regarding the pets, they are creatures that require the player's management for growth and battle. It helps in battle with its unique skill effects along with abilities as strong as its growth, but it has been set to manage ‘Action Power(AP)’ in order to fully enjoy the effect.

In terms of costume resale and sales methods, we're diligently structuring our resale plan to align with the scheduled updates. Simultaneously, we are actively exploring various methods for acquiring costumes to ensure diversity.

We want to offer a wider array of options, enabling Agents to access their favorite costumes in different ways. We aim to make the costume-collecting experience more enjoyable and accessible.

In the case of Steam, it is an independent service platform external to our company, so please understand that it is difficult to support payment options other than those provided by Steam.

For us, our  World Server is literally a global, world server, so we choose and support the payment providers that offer payment options available in as many countries as possible to avoid anybody being left behind. However, we will internally review some friendly payment companies in the Southeast Asian market too.

We genuinely appreciate your suggestion regarding a subscription system.
In order for players to receive various and abundant benefits through periodic payments, we will think about items and plans in various ways, not only about the subscription system. We wiill refer to this in future planning.

We value your feedback, and we're thinking about how to ease the communication among players and between players and our newly appointed game master staff. Currently, you can share your thoughts and suggestions through events featuring our in-game goods, as well as on our social media platforms, including YouTube and Discord.
In order to explore more effective methods for gathering feedback and insights from our many Agents, we're dedicated to introducing new ways for collecting your opinions. Your input is instrumental in shaping the game, and we appreciate your engagement with us.

1~2. Thank you for your interest and affection for various related content other than Closers game. We also are on the same page and agree that it will be good for Closers to produce a lot of various video content. However, please understand that this requires a lot of time, effort, and resources. We will try to create conditions that allow us to create as much video content as possible so that we can provide sufficient video content.

3. In the future, there might be an opportunity to uncover Tina's untold story within the game.

4. We're always on the lookout for collaboration prospects, and if the opportunity arises, we believe it could lead to interesting results for both us and the players. We'll keep an eye on this.

We appreciate your understanding that the utilization of server-specific content on other servers can be challenging due to the distinctiveness of each service area's laws and policies. We are trying to prevent any inequality or discrimination based on the service area.
Regardless, we will strive to satisfy World Server Closers with various events and rewards and make it unique and have its own characteristics.

We greatly appreciate your intriguing idea. 

We're fully committed to delivering more fun and exciting events that cover a wide range of topics. We want to keep the excitement and enjoyment flowing.

Thank you for your suggestion!
We will consider this positively when planning future events.
We will provide detailed information through announcements on the official website and Discord channel, please look forward to it.

We distribute items with the talisman effect in a manner that activates the effect when used via the [Premium Buff]. Unfortunately, at this time, we do not have plans for an event where the talisman effect is activated simply by having the item in your inventory. Thank you for your understanding.

We're actively reorganizing the Divine Battle internally, and it's set to receive an update following this renewal. 

Once we've perfected the related specifics, we'll share the information through a separate notice as soon as possible. We will strive to provide even better and more fun events in the future.

Just as each country's currency holds a distinct value, it's imperative to account for various factors, including content and item values, in each region.

Our continuous goal is to minimize disparities, striving to offer all Agents the opportunity to enjoy the same engaging activities and rewards.

We kindly request your understanding where differences are unavoidable.

To enhance the convenience of using pets in the game, we're actively exploring ways to automatically switch pet skills when changing pets. 

However, we've discovered that significant internal changes to the skill and slot system are necessary for this enhancement. Therefore, we are considering alternative approaches to implement this feature.

Additionally, we're also contemplating the possibility of allowing multiple characters to equip the same pet simultaneously. We are committed to improving your pet experience and appreciate your patience and understanding as we work on these solutions. Please look forward to it!

The inventory slots currently supported are the maximum amount the server can handle. Please understand that it is difficult to provide additional inventory space at this time.

There are various data options for items at Closers, and on the server, it checks all options for each item for each slot in the space where the item is stored, and rechecks the options for all items each time the player or the system operates. 
We also recognize that this improvement suggestion has been around for a long time, and it is one that the development team would like to apply as well.

Although we review systems frequently whenever improvements are made, these spaces still place a significant load on the servers.

The development team knows that many Agents want it and feel sorry that we cannot brought this change in the near future but we will continue to look into it when improvements can be made.

1~3. We're dedicated to identifying and addressing any skill-related issues, striving for continuous improvements. We're actively working on resolving issues related to ultimate skills, and we anticipate these fixes will be implemented early next year alongside the resolution of Empowered State's concerns. Keep an eye out for a more detailed update schedule in an upcoming notice. 

4~5, 8. We understand the challenge in pinpointing the problem since it can't be replicated internally. If you encounter any issues while playing the game, please reach out to our customer service center. We're committed to responding as swiftly as we can. Our dedicated GMs are diligently collecting and forwarding these concerns to our developers. We want to remind you again that your feedback is invaluable in helping us improve the game.

6. Currently, we're unable to make changes to the game's file structure within the current development process. However, please note that we are actively working on enhancing the loading speed as part of our ongoing improvement efforts.

7. If you experience the character's voice being muted during skill usage, it is likely a bug, and we appreciate your reports. Please provide detailed information or reproduction steps to our customer service. If you wish to mute the character's voice intentionally, you can do so by accessing Options - Sound Settings and adjusting the volume to 0.

We sympathize and understand the inconvenience of not being able to refund or respond to sector passes as quickly as desired.
However, refraining from consuming admissions or entries simply because you haven't finished playing the dungeon may pose a risk of potential abuse. To counter this, we currently assess whether the disconnection or crash occurred during gameplay or if there was a deliberate attempt to exploit the situation. Please understand that we are responding after this internal verification process.

An attempt was made to change the HUD design, but the design was not finalized.
Design changes require major structural changes within the UI system and for this reason, the update plan is currently on hold, but the development team will try to change the HUD design again and plan to restart with the necessary UI functions, such as UI optimization and scaling, implemented to some extent in stages.

We apologize for not being able to deliver the news to Agents who look forward to this. We would like to ask for your understanding, 

We sincerely apologize for any inconvenience that may have been caused. We will work to improve the environment to ensure you an even more enjoyable and seamless gameplay experience. 

Some channels were cleaned up after server relocation through maintenance on Aug 16th.
Although we have responded to inquiries through Discord and our website, we will still provide guidance through a separate announcement in the future.
Through the maintenance on Oct 25th, the remaining channels will be modified to be visible starting from channel 1.

We continuously promote our updates through various channels like Google and Facebook. Additionally, we're exploring new marketing initiatives such as engaging YouTube videos and exciting events. Our commitment is to continually enhance and expand the game experience to even outside the game and make the Closers experience more fun.

We plan to improve the acquisition of essential equipment, such as Gate Waves, to enhance your farming experience and access various in-game content while playing the game, making it more convenient for all players.

1~4. We are being very cautious when it comes to adjusting the rewards from the Gatewave content. 

While we understand the request to increase the quantity of Chromatic Phase Essence rewards and reduce the number of entries to Gatewave, along with increasing rewards, we will closely monitor data changes and review potential adjustments to reward amounts.

5. Regarding the request for free crafting of Uncommon Enhancement Transfer Devices, we are aware of the continuous suggestions received through development Q&A. However, we regret to inform you that, as with previous responses, it remains difficult to provide support in this area due to the current situation. We will strive to consider user suggestions to the best of our ability, as seen in existing cases such as promotional benefits like selling the Enhancement 100 package or adjusting the time/period of Enhancement buff contract rights. However, please understand that it is difficult to change the fundamentals.

6~7. Thank you for your suggestion. We will consider improving environments where players have to continuously play like the Ancient Dragon Historic Site dungeons so players won't get tired easily.

We understand your opinion that the item quality system has become less engaging. We are exploring either potential changes or methods to remove it from the game. 
Once detailed plans and schedules are decided and updated, we'll share the news with you through a separate notice. Please look forward to it.

One of the ways to fully enjoy Closers is to grow and farm various characters. The game places significant emphasis on its 20 characters, all with a rich narrative. As a result, we are continuously implementing adjustments to the farming methods, aiming to ensure that multi-character development is rewarding. Additionally, we periodically make farming more accessible to enhance the overall experience. We appreciate your emphasis on character growth, and we are working to make it even more enjoyable.

Looking at it from another perspective, the fact that casual players maintain a similar gap with multi-character playing players means that there is little feedback on multi-character development or that there is very little need to develop more than two characters.
We want to emphasize that this type of game design is fundamental in a character-training online game like Closers, which places a strong emphasis on bottom-up leveling. It's challenging to make a transition to a more casual game design, as this approach aligns with the core experience of character development in Closers.

However, this does not mean that we will ignore the inconvenience felt by casual players and allow the gap to widen.
We all are very interested in the direction needed for casual players who are just starting out in Closers to continue enjoying Closers. We ask for your opinions and suggestions and hope that we can help you through improvements and events.

Resurrection Capsule is a consumable item still needed for various purposes when playing dungeons or in-game content with no resurrection limit.

In the case of Washing Machine components, we always check the changing in-game items/currency and its trend to organize and plan according to the value of each item.
Please understand that the resurrection capsule system is a necessary part of the game as long as there are dungeons with no resurrection restrictions. This system is indeed necessary to ensure a balanced and enjoyable gaming experience in such situations.

Thank you for the wide interest and affection that extends to Closers’ services in other countries.

As you may already know and notice, we are continuously narrowing the update gap between the Korean server and the world server.

As we progress new content and updates more quickly, we will do our best to help you enjoy Closers.

Thank you for the suggestion; we will positively review the feature that randomly displays multiple frames.

For event items designed for use during a specific season, they are intended to enhance the seasonal atmosphere and enjoyment of the game during that time. Therefore, these items are made available exclusively for that season. We appreciate your understanding of this approach, as it allows us to create a more immersive and thematic gaming experience for our players.

Dragon's Execution Ground is implemented as a dedicated system for single players, where sequential appearance of monsters, exhaustion status, and item drop conditions are closely related.
Therefore, please understand that implementing an option to have the next monster appear immediately after one is defeated or to make all monsters appear at once, as suggested, comes with certain limitations. 
Thank you for your understanding.

1. We understand your concern regarding an uncomfortable environment where the pop-up window location does not align with the UI resolution ratio. This issue is already known to us, and we are actively working on a solution to ensure that the size, position, and ratio of the UI adjust appropriately based on the game's resolution ratio. Once this feature is implemented, we anticipate that it will address many of the inconveniences experienced by players,

2. In-game functions such as Crafting, Black Market, and the Costume Book, all include items that are searched in bulk by searching just 2 letters of the item name.
If you provide more detailed information about the situation in which you are requesting inconvenience/improvement through the customer center, we will use this information internally to enhance convenience, 

1~5. Thank you for your interest and comments about selfie mode.
Using selfie mode within dungeons presents challenges, as the environment differs significantly from the town. This makes it difficult to synchronize rendering and data, such as replacing existing emotions or adjusting effect options. We kindly ask for your understanding in this matter and thank you for suggesting many great ideas to enhance the selfie mode.
The development team will work hard to showcase a variety of visual motions.

6. Thank you for your opinion on adding emoticon slots. We will make sure to reflect this when reorganizing related systems.

Thank you for your love and interest in Tina’s character; we will work hard to elevate her character. We will use your feedback for our future costume designs. 

Together, we can contribute to making each character even more amazing, and we can't wait to see how the game will develop in the future

In our ongoing efforts to enhance the modeling of in-game characters, the Sylvi character has already received an update once. 
We will focus on the other character improvements that have not yet had modeling improvement updates applied first and consider them positively later. 

Rather than directly transforming or modifying the body of an existing character, we hope you can enjoy the current pet with a small, cute body and face.
We aim to consider various tastes and preferences and incorporate them wherever feasible.

We think it’s an interesting idea.
There are stages in the Conquest program where you fight against some playable characters, but we think it is different from the boss battle you suggested. We will look positively when developing future content.

In our jumping events, we're excited to offer you jumping boxes and equipment support that's not limited to just your jumping character; you can enjoy these benefits with any character in your collection. 

We encourage you to make the most of this opportunity and look forward to your participation in future jumping events. It's our way of ensuring that you can get the most out of Gamers, regardless of the character you choose.

Through the last update, improvements were made to allow leveling up just by clearing quests.
If you encounter any other issues or inconveniences, such as getting stuck on a level, please feel free to reach out to our customer center. Game Masters will thoroughly review and address your concerns promptly.

We genuinely appreciate your suggestion aimed at assisting players who encounter challenges in party gameplay. However, we regret to convey that it's not feasible to provide the desired solution at this time.

To implement this, it would require a substantial overhaul of the currency acquisition structure and drop reward mechanisms across all party-playable content, in order to restrict the number of rewards obtainable upon completion. This would be a major undertaking and a significant concern for us as it must be consistently applied to future content as well.

Please rest assured that we will continue to deliberate on this matter, guided by the valuable input of our Agent who has submitted this suggestion. Your feedback is important to us, and we'll strive to find a suitable solution.

From our understanding, your request is to decrease the number of quests needed for characters affiliated with the Black Lambs and Wolfdog teams in comparison to the Rattus team, given the higher number of quests they have. Moreover, it is our understanding that the suggestion is to lower the quest requirements in order to facilitate faster character progression, even though there have been improvements to ensure adequate leveling up while primarily focusing on the main quest.

The main story in Closers is delivered through the main quest, making it challenging to address this solely by reducing the number of quests. Nevertheless, we fully grasp the essence of the suggestion from our Agents, and we want to inform you that the development team is actively exploring alternative methods to facilitate faster leveling, rather than solely adjusting the quest structure. Your concerns are well noted.

Your feedback is greatly appreciated. We are committed to making improvements and will do our best to enhance the experience. We will note this down for future updates and content! Thank you for the feedback.

First of all, we sincerely apologize for the inconvenience caused by the lack of gamepad support.
In order to address this issue, we have confirmed the need for a 'reassign all keys' function and the implementation of a new key combination to utilize the expanded 0 and 9 quick slots.
While we did consider adding the 'reassign all keys' function, we discovered significant limitations within the existing code. Ensuring the stability of all in-game UI elements and the processing results when implementing new key configurations requires systematic work, which may take some time to complete. 
We understand that this may cause some inconvenience, and we kindly request your understanding until these improvements are made.

Unfortunately, we do not have any current plans to update to DirectX 12. 
If there are updates in the future, we will inform you through a separate notice once the plans have been decided. Thank you for your understanding.

Downgrade functionality is not available under the current architecture.
Our research and development efforts to enhance optimization are ongoing; however, providing a comprehensive solution for low-end PCs might be a challenging task. Your understanding is greatly appreciated.

Thank you for sharing this fantastic idea with us.
At the moment, immediate planning is challenging due to our pre-existing development schedule, but we will review it in the future. We appreciate your understanding.

The issue seems to be related to a specific graphics card, but unfortunately, it's challenging for us to reproduce it for troubleshooting. To assist us in resolving this issue, please kindly provide detailed PC specifications and a video demonstrating the problem. Your cooperation in reaching out to our customer service with this relevant information would be highly appreciated.

Previously, we allowed the use of various expressions on Discord, but unfortunately, this led to certain unintended consequences. As a result, we've adjusted the settings to limit such expressions to specific channels. 
We're actively exploring alternative ways to foster community engagement and encourage different forms of self-expression.

We have taken note of the questions and reactions on Discord regarding the popularity of Misteltein, a character with a feminine aura. We will consider this as a valuable reference when planning our future update schedules. Thank you for your suggestion!

Thank you very much for your love and interest in Closers costumes, along with your creative ideas. 
Just as various merchandise offerings events that we held recently, we will consider your suggestions for future product development. We want to share with you the original drawings for each Wheel of Trinity character. If you bring your ideas to life, please do share them with us. We're eager to see what you come up with!

This idea has definitely caught our attention. 
While our development team is eager to get involved, we do face certain limitations when it comes to using skills in town settings, much like in dungeons. Nonetheless, we believe it's a delightful concept and will keep it in mind for future event ideas!

We understand the concerns arising from recent situations affecting our game services. We sincerely apologize for any inconvenience or worries experienced by our players. 
But rest assured, we are committed to strengthening our security measures through continuous monitoring to offer a more satisfying gaming experience.