Notice
Q&A with the Closers World Devs! – Answered
2022-04-29 03:57
Q&A with the Closers World Devs! – Answered
Thank you to all Agents who shared their questions, feedback, and suggestions!
Below in this webpage, you will see the topic along with your questions, and the answers of our Devs.
We sincerely appreciate all entries for this Q&A session!
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► Rewards for Veteran Users
Dev Response
First of all, we sincerely appreciate your continuous support to Closers, and we hope that you all stay with us as more updates are yet to come!The New/Returned agent rewards are designed to help new and returned players settle down and to quickly enjoy playing with veteran players. Veteran players will also feel a similar need when trying new characters in a different account or coming back from having a break in playing.We wanted all to know that we recognize the worth of your time in playing Closers. Various events from each update is one of the benefits for those who are playing the game frequently. For a meantime, we put our best effort into providing fruitful events in every patch update, such as buffs or rewards that are useful for your characters. You can check out the 2022 Closers Roadmap for the main updates that you can look forward to.We will consider the “Dakimakura” on a positive note as an in-game event reward. We’ll be finding the right schedule when we can release this. Please look forward to it!
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► QoL Update
Can QoL updates from KR be brought earlier to WORLD server instead of waiting for a few months?
When can we expect the important QOL updates to global?
Dev Response
We understand your sentiments about the QoL updates. We ask for your understanding that all updates are added successively per region, and it is difficult to update a specific feature ahead of schedule given the current structure of the game.We seek for your patience that some of these updates may take a while since we are making sure that it is stable on our server. Yet we will try our best to apply those contents as early as possible for the convenience of the players.For the Talismans, these are already combined with Premium Buff, so these are now account-based. Please enjoy this buff in the game!As for the Mutant PNA, instead of making it account-based, we have a plan to add a system for this in the World server. The idea is to select a mutant type where you can focus on increasing its EXP which will make it more convenient for leveling up mutants.And lastly, we are considering a new system to improve our current locker features, such as having a way to contain more costumes and options to use set effects.
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► Black Market
How did developers made it possible to implement this (Private Black Market) system and wouldn’t the system still have a lot of drawbacks or is it that developers has some policy changes that this system possible later on in the future?
Dev Response
Thank you for getting back with us regarding the Private Black Market. In our previous Q&A, we mentioned that we cannot receive your personal information due to legal restrictions, which it is still does.But since this is one of the most requested features from players, we decided to have an alternative way to make it possible in World server. However, to manage this, we need some precautions:1) The Private Black Market will have more strict regulations
2) We will keep an eye on those accounts with bad records and with the same IP connections
3) We will monitor any malicious activities or other activities that are negatively affecting the gameplay or communityWe wanted players to experience trading with more convenience. Therefore, instead of the direct trade which is made with an old system, we will focus on putting more resources to improve the Black Market.We currently have no plans to remove the lower price limit since the purpose of it is to preserve the item’s value. However, we will keep on monitoring this by collecting feedbacks and see what the best course of action for the given situation would be.
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► PVP
Dev Response
We would like to confirm that we have plans and discussions to find an optimal way to improve the current PVP system. We will also include the Team Challenge system during these discussions.
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► Healing Skill
Dev Response
Thank you for the suggestions for the healing skill. We understand that it would be useful in situations, but since Closers Online is a genre that requires a lot of hand control and skillful combat, it is crucial to keep the skill only for some intended characters in order to keep the character concept.
However, we will let you all know if in any case there will be further updates about this suggestion.
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► N-Coins/Price
Dev Response
We appreciate each of your feedback regarding the prices of the shop items and packages.For the fortifiers, we will find more options for players to obtain it in-game.As for the packages, some users are satisfied with the current packages because it offers items that they need with big discounts, while some of these packages or items that are included may not meet their expectations. We ask for your understanding that these items have individual value, and you can get the most of it during package sales. We will come up with more ideas where we could offer useful items at various price points.
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► Platinum Service
There are still Hyperclock Equalizers, things that aren’t used much if any as most gears are now Lvl 85++ for most endgame ones.
A suggestion to remove that so that the chances to get other items get buffed.
Dev Response
We sincerely appreciate your feedback regarding the Platinum service. We are glad to announce that we will refurbish the daily rewards as a whole. Please stay tuned for further details in our official website once the information is ready.
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► Washing Machine
Dev Response
The items that came from the accumulative charge/washing machine purchase rewards are additional item/s that you could get for free along with your actual shop purchase. This is designed as a bonus from what has been spent in the game, and it is a gift of appreciation for your enthusiasm for Closers.We understand your concerns regarding some of the old outfits in the Washing Machine. After further consideration, we plan to sell some of the old costumes to the in-game shop for direct purchase in our future updates.As for the Team Washing Machine, we currently have this promotion from time to time. Then recently, we are offering a single type color for new costumes to get the specific type that you wanted more easily.Furthermore, we also plan to refurbish the contents of the Washing Machine. Please look forward to our future offers too!
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► Game Launcher, Login
Dev Response
We ran several tests on logging-in from various web browsers and found no issues, including executing the game launcher.We also ran a test using an Opera Gx browser and there were no issues encountered in our side. However, if you are experiencing log-in issues or encountered a web error, please contact us via Support, and we’ll help you further.https://image.closersonline.com/support/qna/ or email us to: support@closersonline.com
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► Stand-alone Launcher
Dev Response
I am afraid to say this but currently it is difficult for us to provide a stand-alone launcher, and I am sorry to inform that we have no plans for it at this time. We seek your understanding regarding this.
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► Invalid Parameter Handler
Are you aware of the launcher bug (invalid parameter handler) and if so when will you fix it?
Dev Response
We are currently having a hard time reproducing this error. In order to aid us with our investigation, we needed the Launcher Logs from a player who is receiving this kind of error.If any user is currently experiencing this issue, please contact us at Support Inquiry or email us to: support@closersonline.com.
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► Craft
The discount system that KR has for crafting was declined to be implemented. Has there been a change in sentiment since then, or any opportunity that it will still be implemented?
Dev Response
As of the moment, we ask for your understanding that we do not have plans to increase the additional use of Essence of the Sea Breeze including the crafting discounts. Rather, we will discuss other designs to make farming more convenient for players.What we suggest for getting the accessories, is to use dropped items from dungeons starting from the next main story area, White Night Fortress.
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► Event & Promotion I
Dev Response
We will give more opportunities for players to receive costumes as a reward from events. Also, we’ll consider of finding different methods to let others have a chance to receive their own costume.And as for the monthly attendance, we will renew the item rewards continuously.
► Event & Promotion II
Dev Response
We appreciate your time to share us your feedback regarding with the current rewards gained through farming and Legion Program.
We will come up with more beneficial events for World server in order to support players to gain essential items and needed materials to get through in dungeons clears.
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► Enhancement
Consider a rework of any aspect of the enhancement process.
Any limitation to enhancement caps (i.e +17 max for whole server) or reduction in fever time threshold would be appreciated if it can be looked into
The devs could create a more expensive Enhancement Transfer Device from Ncoin shop that doesn’t have enhancement penalty. With this implemented, they can make the regular -1 cheaper.
Dev Response
Back then, there were many restrictions. Although there have been improvements, we are aware that there are still difficulties left.Even though we didn’t have plans to offer a transfer service, we push the idea of creating the Enhancement Transfer system as we wanted to support players in preserving most of their gained assets.In general, next generation gears are upgraded versions of the previous ones. If we’re transferring the same enhancement level to the next tier gears, there will be a spec-upgrade without investing, which causes the power inflation. Due to this reason, we hope for your understanding if we are unable to make adjustments to the current conditions of this system. Furthermore, we’ll continue to run enhancement events that can be taken advantage of, and to seek plans for improvements of the system.As for the concerns regarding the buff vouchers, we will examine possibilities on how to improve the Enhancement Buff Fever system.In relation to this, the Enhancement Buff was revamped, therefore, from 2 hours it is now 30 days. This is a chance for you to enhance your items with enough time.Also, we are providing Pet Cores which are needed to enhance pets. Players will be able to obtain it through various methods such as from events. We keep on finding ways for players to easily obtain it.
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► Enhancement Success Chance for Level cap Expansion
I suggest for every +2 cap we get for maximum enhancement, the rates should be increased so that the guaranteed success would be half of the current cap.
Dev Response
We have increased the default enhancement success chance as the enhancement level cap was expanded. Furthermore, we will continue this kind of update in our future patches.For further details regarding this adjustment, please visit this site: Enhancement Success Rate Increase
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► Trade & Gift I
Dev Response
Since Elite Tokens are account-based buff, you may use it from each of your characters. However, we do understand your concern with the inventory space which we will be discussed further.
► Trade & Gift II
Dev Response
We know that Premium Packages are very important to new characters. Therefore, we will take it into consideration of gifting Premium packs during the next character launch.
► Trade & Gift III
Can the “x1 Gear/Consumables/Material Slot Expansion Full Set” package be tradeable permanently without a limit on how many can be bought? Inventory space is a giant issue and it’d be really nice to have some other way to buy this from others.
Dev Response
We understand that gifting feature plays an important role of supporting other players in Closers. As for the suggestions to make the inventory and character slots giftable, we will review this for further consideration with a positive note.Also, we appreciate the suggestion in making the said package tradable and make it as a regular item on sale. To make it more convenient, we will consider making slot expansion items to be sellable, giftable, and tradable among users.
► Trade & Gift IV
Dev Response
The Support Box is meant to be used for the New/Returned characters only. We will keep the current setting that we have designed.However, we understand that some players also wants to catch up using their alt characters. Therefore, we will come up with other ways, such as releasing supporting events or having a system that will help level-up alt characters with ease.
► Trade & Gift V
Dev Response
Sadly, N-Coins trading is not possible and there is currently no plans for it. We hope for your understanding.
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► Costume
I suggest to delegate mixed-type costume set to N-coin shop while type A/C to be retained in washing machine.
Any plans to make the Signature Costume – Cybernetics set available to Luna – Lucy ?
Dev Response
We truly understand all your sentiments about having difficulties in having costumes or costume types that you specifically wanted. We will try our best to find more desirable ways to offer costumes based on these feedbacks.Thank you for your suggestions to delegate mixed-type costume set to N-coin shop, permanent eye colors, and character promotion outfits. We are glad to see that players are interested in getting various looks for their characters. We will take these into consideration and hopefully set out stunning costume options.Regarding the Task Force Outfit, it won’t have the similar function as the Triaina Rebellion. The Triaina Rebellion outfit was designed to have multiple pieces, unlike with how the Task Force outfits were created. We hope for your understanding regarding this matter.As for the Cybernetics suggestion, it will be difficult to extend its functionality to Lucy. However, we will take into consideration having more new costumes for Lucy.We know some of you would like to own outfits that we have released in the past. We also wanted others to have a chance to acquire those. Please stay tuned in our official website as we will gradually release sales of these outfits!We are always open to feedbacks like these in order to understand how the community feels. Please contact us via Website Customer Support or email us to support@closersonline.com for any suggestions or feedback.
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► Mock Battle
I have seen how recently mock battle was updated in the KR server to be a race to kill the boss instead of a race to do as much damage in certain time. This greatly concerns me and other players for when it may come to our NA server.
Possible to make another type of mock battle that doesn’t rely on the player being “Overgeared” and more of “Skill based on how player utilize the character”?
Dev Response
We sincerely appreciate your time for sharing a detailed experience and feedback about the Mock Battle system. We designed the Mock Battle with a fast-paced gameplay where players could easier see the results and can compete under a simpler record.We ask for your understanding that there’s no plan to add the old system again, however, we will review any feedbacks that we will be receiving then decide what we should adjust for the next season.The renewal of the Mock Battle and its rewards will be implemented on June. Please do not hesitate to share with us your thoughts during the experience of the renewed system.
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► Extra Gear
Any plans to disclose the box drop rates or increase the rate for the uncommon items slightly for the server?
Dev Response
The default drop chance for Extra gear was substantially buffed considering the number of users in World server. Regarding the drop chance, we will set up a plan to run an event related to this in the future.
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► Dungeon I
Dev Response
Every dungeon is required to be played for the story in order to get immersed in the lore and/or to complete quests.However, if you could provide us the name of the dungeons that you are referring to, we will review it further with the team.We kindly request to send it via Support Inquiry or email us to, support@closersonline.com.
► Dungeon II
Dev Response
We understand your concerns with the IF dungeon entry limit. These were adjusted because the value of farming was too much.However, items that are dropped from these dungeons can be sold to earn credits starting from the next main story area, White Night Fortress.
► Dungeon III
Dev Response
We are always open to receive feedback and suggestions for issues or concerns related to the character balance.We kindly suggest to share with us which characters and specific skills that you think that is too strong or weak, then we can have it reviewed.You may send us a message through our support via website or email us to: support@closersonline.com
► Dungeon IV
Dev Response
We know that Agents are up for some challenge, and we understand that mechanic-focus bosses would boost the players’ combat capability and to have some exciting dungeon clears.Since the time that the Machine King update has been released, we are finding ideas to add gimmicks or mechanics to dungeons. Please stay tuned in our website for any updates regarding this matter.
► Dungeon V
Dev Response
Thank you for your suggestion regarding the Gear Booster Fortifier. We are glad to inform that we will run an event to provide this as a reward, however, we ask for your patience since it is not on the schedule yet. Please stay tuned!
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► Pet
Can we have a universal pet skill hotkey?
Dev Response
Thank you for sharing your suggestion for a universal pet skill hotkey. We also believe that it would be easier to utilize the skills of the pet if we have this kind of feature, therefore, we will put it on the table and will consider this idea positively.However, as for equipping the same pet suggestion, we’re afraid that it is not doable at this time. A character can only equip one pet at a time. We ask for your understanding that we will retain this real-time usage.We appreciate your feedback regarding the Pet Enhancement system. We are providing Pet Cores which are needed to enhance pets through various channels such as in events. Furthermore, we will keep on finding ways for players to easily obtain it to level pets at ease.
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► Localization
Dev Response
We will keep making effort for a better localization for players to enjoy and get immersed in the lore.Thank you for sharing detailed feedback about the character skills and skill cube tooltips. This kind of information is important to us, and we are continuously analyzing the character skills efficiently. We are also happy to let you know that we have a scheduled plan for renewing the Skill Tooltips in June. Please look forward to it!
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► World Server Exclusive Features
Dev Response
We understand your anticipation for exclusive features in World server. Since the last QnA session, we’ve thoroughly examined different aspects and concluded that it would be better to integrate our resources for the game stability and quality of characters & dungeon. This will be applied to Closers itself and not only to a specific server region. As we continue to manage the World server, we will release more events that aim to be enjoyable for the players.
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► Contribution Shop
Dev Response
The max contribution limit was increased in the KR server this year. This means that the World server will also have that update during the future patch. Please stay tuned in our website for further updates regarding this.We see that PNA leveling is essential for players, therefore, we will positively consider adding more helpful items to the Contribution Shop.
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► Future Updates I
Dev Response
We will check all possibilities since it is great to have a 5th character in Rattus team. If that day comes, please welcome the new character once he/she is released. Stay tuned to Closers!
► Future Updates II
Dev Response
There are no collaborations at this time, but once we have an update, we will definitely share this great news to all.
► Future Updates III
Dev Response
We are taking into consideration for having a universal hub in Closers. However, the hub is a challenge for us to implement in-game since it is a place where we should accommodate a lot of characters all at once and in one place. For the meantime, please enjoy the event towns that are currently available in-game.
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► Details in Feature
Luck stabilizers in potion-limited Commander Raids (Meet Lust King, Machine King Confrontation)
Will you permit the use of luck stabilizers in these raids?
Dev Response
Update as of May 3rd:
We would like to clarify that the drop rate for items is very low in commander raids to keep its rare value. As an alternative, and a much faster way to get those items, is to craft them. Therefore, we will keep it as it is now. Please use Luck Stabilizer in other dungeons where it can make full use of it.
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► Inflation in game
Due to inflation that global has, i feel like global shouldn’t really copy exactly every changes that are Korean server is getting and should alternate the amount of credits/entries earned because I recently found out that they also change the amount of entries for the IF dungeon to just 3 instead of 6
If I remember that the PD has said along the lines that “it’s to balance out the economy ” but this is based off the Korean server. so that this logic wouldn’t balance out with global
Did the developers also think that this decision is also appropriate to global and that is there any plans on changing the economy in any shape or form?
Dev Response
It is expected that additional credit spending will come as the Private Black Market feature will be added to the game soon. We anticipate that this will contribute to stabilize the amount of credit in game.We appreciate your time to share your point of view regarding the IF dungeon. Making the entry limit into 3 for IF dungeons is necessary for both KR and World server to ease the inflation.Overall, we will keep on monitoring the economy of World server and see what our next course of action will be.
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► Chip System Renewal
Dev Response
During the April 6th update, there was a renewal for the Chip System. It is mainly focused on reducing the amount of EXP required for overclocking.
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► Difficulty of Gear Spec-up
Dev Response
We added an Enhancement Transfer system to provide an easier option for players to change gears.We will also come up with other ideas to lower the difficulties of farming such as launching a Machine King Instant Transcendence event.
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► General Inquiries I
Disbursement of entry passes for future farming events to be mandated
Dev Response
We are currently providing sector passes as many as we can and we will continue to provide more of it in the future. For now, you may get them through in-game events. We kindly suggest checking the event announcements on our official website about where and how to gain passes.
► General Inquiries II
Dev Response
We ask for your understanding that as of the moment, we will keep the current system where Equalizers are split by level to keep its original design.
► General Inquiries III
Dev Response
We will certainly consider the suggestion for the Empowered State effects. We also believe that it would be a great addition to the game’s design.
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► Game Features I
Dev Response
If you are referring to the cut scenes and the death animations of boss monsters, we will consider the ‘skip’ feature positively.
► Game Features II
Dev Response
Thank you for sharing your idea of having On/Off triggers. Since there are too many dungeons in-game, this feature will not be considered at this time. We ask for your understanding regarding this matter.
► Game Features III
Dev Response
We understand that it takes time to complete a squad during queuing and having an option to join in multiple queues would be a great idea! We will refer to this suggestion for Closers’ future development planning. For the meantime, we have updated some parts of the squad system for improvements.
► Game Features IV
Dev Response
Thank you for sharing with us your observations and actual feedback from players who returned from playing Closers. We will keep these details in mind while we are completing the Tooltip renewal that will be applied in our future patch.
► Game Features V
Dev Response
We appreciate your inquiry and feedback regarding CMC. It is intended to make CMC Tickets only available during promotional periods and it is not designed for stacking up. We ask for your understanding that we will maintain its limited-time purchase since this event provides quite a lot of benefits.
► Game Features VI
Dev Response
In order to facilitate a smoother gear transfer, we currently set up an event for an instant transcendence.During this event period, players can transcend a Lusty Infinite Trinket to Sloth Infinite Trinket instantly!You may check out this link to find more information about it: Machine King – Belphegor
► Game Features VII
Dev Response
We see to it that some wants to have an alternate use of Hero Plate Coins. We hope for your understanding that there are no plans to expand its usage in the future.
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► Community
Dev Response
Yes, we consider opening a recruitment for additional Closers Player Council members in the future. Further details will be announced on our website or on our social media channels.
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Once again, thank you for the unending support to Closers Online!
If you miss out sharing your feedback and suggestions, you are always welcome to message us through our website support or email us to support@closersonline.com.
See you all next time for another Q&A session!