Hello Agents,

We would like to inform you that a temporary server maintenance will be conducted to resolve the Event Shop Exchange error, where some items were counted as exchanged even though they were not yet claimed.

Please refer to the schedule by time zone:

• UTC: November 20, 2024 from 12:00 PM to 1:00 PM 12:50 PM
• PST: November 20, 2024 from 4:00 AM to 5:00 AM 4:50 AM
• GMT+7: November 20, 2024 from 7:00 PM to 8:00 PM 7:50 PM

We appreciate your patience and apologize for the inconvenience this has caused.

Additionally, we will offer a compensation package for this temporary maintenance during the next scheduled server maintenance.

If you have any concerns or bug reports, you may contact us at:
www.closersonline.com/support/qna/

Or send us an email to:
support@closersonline.com