Hello Agents,&nbsp;We would like to provide guidance on eligible cancellation targets and the process.&nbsp; &nbsp;The eligible cancellation for N-Coin charge made between April 20, 2026 and May 20, 2026, which is the period up to one month prior to the service termination, please contact our support team via email during the designated request period. &nbsp;Please note that cancellation eligibility may vary depending on the selected payment method<ul><li>Eligible purchase period<ul><li>April 20, 2026 – May 20, 2026 (only for N-Coin Charge)</li></ul></li><li>Due date of cancellation request<ul><li>June 17, 2026 at 8:00 AM UTC</li></ul></li><li>Request Method<ul><li>Submit a request via the official support email [support@closersonline.com], including the following information.</li></ul></li></ul><ol><li>Receipt of N-Coin Charge</li><li>Charged platform</li><li>Transaction ID</li></ol>Please note that only submissions sent through the official support email will be considered. Kindly send your request via email and not through the website 1:1 Inquiry.&nbsp;As for purchases through Steam platform, please kindly contact <a href="https://help.steampowered.com/en/">Steam Support</a>.&nbsp;Please note that cancellation eligibility and processing may vary depending on the platform/payment method policy, and requests submitted after the applicable period may not be accepted. &nbsp;

Cancellation Request for N-Coin Charge Made Prior to the Advance Notice

Hello Agents, this is the Closers World Service Team.&nbsp;From the bottom of our hearts, we thank all of you who have been with and supported Closers World throughout the years.We regret to inform you that we have made the difficult decision to end the Closers World service.This announcement is intended to provide advance notice regarding the upcoming end of service.&nbsp;After careful consideration of the operational circumstances surrounding Closers World, we have come to the difficult decision to conclude the current Closers World service.This decision was not made lightly, and we deeply appreciate the continued support, passion, and memories shared by our players throughout the years. &nbsp;1. Service Termination Schedule&nbsp;<ul><li>End of N-coin Charge (N-coin purchase and new account registration function will no longer be available)<ul><li>May 20, 2026 at 5:00 AM UTC</li></ul></li><li>End of Game Service (the Closers World servers will no longer be available)<ul><li>June 24, 2026 at 5:00 AM UTC</li></ul></li><li>End of Customer Support (customer support services will no longer be available)<ul><li>June 24, 2026 at 5:00AM UTC</li></ul></li></ul>*All schedules are subject to change depending on circumstances. Any changes will be announced separately. &nbsp;2. Availability of Game Service Until Termination&nbsp;The game will remain playable until the official service termination date listed above.After the service termination, access to the game and all related online features will no longer be available.Please note that all game data, characters, and items will become inaccessible after the service ends, and recovery will not be possible.&nbsp;3. In-Game Purchases and Refund Policy&nbsp;Detailed information regarding refund eligibility, procedures, and applicable periods will be provided in a separate notice.&nbsp;Refunds, where applicable, will be processed in accordance with the policies of each platform store&nbsp;(e.g., Steam), and may be subject to platform-specific terms and limitations.&nbsp;Official community channels, including but not limited to forums, social media pages, and Discord, may also be closed following the service termination.Further details regarding the closure schedule of community channels will be announced separately. &nbsp;We would like to extend our heartfelt gratitude to all players who have supported Closers World throughout the years. Your passion, feedback, and the time you spent with us in New Seoul have meant a great deal to us.New Seoul may come to an end, but it remains somewhere.&nbsp;We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding.&nbsp;Thank you for being part of the Closers World journey. Yours truly, The Closers World Service Team

[Important Notice] Advance Notice of Closers World Service Termination

News

We have maintenance for a few minutes, please wait!