Developer’s Letter: Community Q&A Review

Updates

Developer’s Letter: Community Q&A ReviewN

2025-12-18 07:00

Hello Agents, this is PD Lee Hyun Soo.

Thank you to all Agents for your active participation in the online Q&A event held from October 16th to 17th on the Closers Korea server.

While this announcement was originally prepared for the Korea server, we would like to share it with our Closers World Agents as well. During the event, we aimed to answer as many questions as possible, even though we were unable to announce certain details in advance. Because of this, we had to limit the submission period, and we kindly ask for your understanding.

In order to accurately understand each question’s intention, thoroughly review our responses, and ensure everything was conveyed clearly without misunderstandings, even seemingly “simple” questions required a significant amount of time. Despite these efforts, some answers may still differ slightly from what was originally intended in the questions.

As we were unable to provide complete answers to every question submitted, we would like to share additional responses that focus on the major topics raised and areas where uncertainties may still remain.

While we may not be able to address every concern fully, we hope that revisiting these key questions will help ease some of the doubts you may have.

Moving forward, we will continue seeking better ways to communicate with all Agents, using this experience as a foundation for improvement.

Once again, we sincerely thank everyone who took the time to share their thoughts and questions, and we extend our heartfelt appreciation to those who submitted inquiries on behalf of many other Agents.

▶ Why was a non–real-time Q&A board format chosen instead of a live stream?

From the early planning stages, a live broadcast or real-time chat format was considered a lower priority. There were several reasons for this:

First, we lacked sufficient experience with real-time studio livestreams, making it difficult to guarantee stable production quality.
Second, the real-time nature of a livestream could greatly limit the number of questions we could address, as we would need to select questions on the spot—potentially reducing the depth and value of the event.

Additionally, we determined that hosting a smooth live broadcast would be challenging without dedicated technical and broadcasting staff.

The near-real-time bulletin board format used in this event was somewhat experimental, but we plan to continue exploring different communication methods in the future, without restricting ourselves to a single format.

Above all else, our priority will be maintaining consistent and meaningful communication with all Agents, regardless of the medium used.

▶ Update Communication Approach

Our biweekly updates include both short-term development items and long-term tasks.

Because some development details are finalized only shortly before an update is released, it can be difficult to immediately apply player feedback to that specific update, even when we receive it promptly.

However, we fully understand the importance of improvement through communication.
As a first step toward strengthening this, we are preparing a Balance FGI (Focus Group Interview) (in Korea first).

Through this initiative, we aim to invite Agents directly and listen to your thoughts on the current development status and future direction of the game. Participants will receive a modest reward, and we will share the detailed schedule and participation method at a later time.

Starting with small steps, we hope to build a structure that better reflects the voices of our Agents.

▶ Regarding Closers Talk

The PD Roadmap videos, which were previously released before each season’s major updates, will not be produced for this winter season.

While the overall direction of the winter update is still progressing, detailed scheduling adjustments are currently being made in order to incorporate the feedback gathered through the recent Q&A. Because the content continues to evolve, creating a video roadmap at this stage would not accurately reflect these ongoing changes.

As a result, we will be replacing this season’s video roadmap with more frequent developer letters that will outline both our short-term and long-term plans.

In particular, we will provide concrete action plans for the balance and skill-related questions labeled as “To be answered later” during the event, as well as items marked as “Under review” or “Under investigation.” These details will be shared in a separate developer letter as soon as possible.

▶ Costume Development Direction

Many Agents have expressed strong interest in the creation of signature and unique costumes.
However, at this time, such items are not included in our current roadmap.

Developing signature or unique costumes requires a substantial amount of additional production time, as it involves not only designing the outfit itself but also creating cutscenes, animations, effects, and more.
Additionally, because these costumes require external resources such as voice actor recordings, producing them for only one or two characters at a time becomes difficult to justify compared to handling multiple characters as a larger, consolidated project.

For these reasons, we are currently prioritizing new costume releases that can be produced more efficiently using internal resources and applied across multiple characters at once.

We believe it is better to share these circumstances transparently rather than creating unnecessary delays, and we kindly ask for your understanding on this matter.

▶ Economic System Overhaul

We have received many concerns regarding the recently announced removal of item crafting costs.

The current Closers economy is experiencing inflation and resource imbalance issues, which are common challenges in long-running live-service games.

For long-time players, these crafting costs may not pose a major issue; however, for returning players, they can become a significant barrier that discourages continued play. To help ease this burden, we are implementing the removal of crafting costs.

This change is intended to streamline gameplay progression and reduce unnecessary repetitive fatigue.
The overhaul is planned to take effect during a period when many returning users are expected to revisit the game.

Moving forward, we will continue developing complementary measures to maintain a healthy in-game economy, including creating new ways to utilize surplus credits.

▶ Costume Reacquisition Path (“Morta’s Boutique”)

Morta’s Boutique is a system that allows players to obtain costumes and items released in the past.
It operates using a dedicated currency, which can be earned through various in-game methods.

We are also reviewing options for the sequential rerelease or in-game reintroduction of previously sold costumes.

However, please understand that certain costumes, such as limited-time or collaboration items, may be difficult to resell due to legal restrictions and fairness considerations.

▶ Bug Fixes and Character Balance Adjustments

After more than a decade of service, a wide range of bugs and gameplay inconveniences have accumulated. Some highly noticeable, others occurring only under specific or intermittent conditions.

While certain issues are difficult to reproduce, we plan to gather and analyze as many reports as possible in order to establish clear improvement priorities.
In regard to character skill and balance adjustments specifically, we will share a separate notice detailing our intended direction.

▶ Closing Remarks

We sincerely thank all Agents who have supported and cherished the game for so many years.
Your feedback continues to be the greatest source of motivation for our development team.

We will keep listening to your voices and strive to maintain transparency and trust in our communication.
Updates on follow-up actions from this event will be shared in multiple installments going forward.

Thank you.
Closers PD, Lee Hyun Soo

▶ Online Q&A Session Summary

※ Below are the questions submitted by Agents during the online Q&A session (held in Korea), along with our corresponding answers.
Duplicate questions have been excluded for clarity. As mentioned earlier, we will also provide information on follow-up actions in future updates.

Visual / Graphics / Modeling
Character Modeling / Body Type / Motion
Question	Answer
Could you add breast morphs for Sylvi, or increase/isolate breast morph options for Sylvi Lee?	It’s realistically difficult. Please understand that this concerns a core part of the character’s concept.
Aeri’s hips move unnaturally when she walks.	During Aeri’s production we iterated on animation to match technical limits and concept direction. We concluded the current motion is the best available. We’ll keep your feedback in mind for future character work.
Triss’s entrance animation is noticeably slower than other characters. In raids like Dogra Magra, whose boss intro is short, Triss often starts moving later than the boss. Any plans to improve this?	Entrance animations can vary slightly by character and costume. Because this is part of each character’s unique motion set, we don’t plan a separate change at this time.
Please revise the models for Lucy and Soma.	We’re aware of requests to revise specific character models. However, it’s difficult to lock a clear direction, so assigning full-scale resources for a complete overhaul requires caution.
Some released avatars (e.g., Holy Knight Bunny, Sparkling Ocean Secret) shipped with improved body shapes that fixed older character issues. Why not keep using those instead of reusing the legacy models—even for high-value avatars (Secret Parts, Unique Avatars) that already have improved versions?	When a bottom garment isn’t a skirt and its structure includes the legs, we can apply body-shape correction and release it that way. We’ll continue striving to launch costumes with higher satisfaction.
Please apply Live2D to the character-creation illustrations.	The said presentation uses 3D plans, not Live2D, for animation. To improve efficiency, we’d need R&D to adopt Live2D/Spine. Please also see the related R&D answer below.
Technical question: Every April Fools’ we see TS illustrations—would it be hard to model them as Unique Avatars? I’m curious purely about feasibility, aside from revenue.	Because each character’s body type differs, applying the same animations across them is difficult.
Lighting / Illumination
Question	Answer
After the lighting changes, my character looks extremely bright in certain dungeons or hubs and is hard to see. Could you lower the light intensity?	We’re aware this can look different by area. It requires a full audit, so we’ll review the scope of work.
Overall lighting quality feels poor. Please make the default lighting look closer to Sunny Day or consider other improvements.	Thank you for loving the Sunny Day lighting. It was designed alongside Sunny Day’s “wet-skin” effect to showcase that look better. We recognize the default lighting shows its age compared to modern titles, and we’ll keep working toward more natural lighting.
Graphics Options / Remaster / Overall Visual Quality
Question	Answer
Back in the 32-bit client era, shadows were removed and textures were forced to low quality due to memory leaks. Even after 10 years, visuals haven’t improved much. Will you restore high-quality options or pursue other visual upgrades?	We’re exploring multiple approaches to raise overall visual quality.
Do you have plans for graphics upgrades, modeling improvements, or a remaster?	At this time, there are no scheduled plans for graphics/modeling updates or a remaster.
Please add granular options for in-game shadows, textures, etc.	Thank you for the suggestion. We’ll take it under advisement.
How does the dev team view visual improvements? After the remaster was canceled, criticism of a former PD has continued. While overall character modeling quality has improved recently, the current in-house engine seems to impose limits on adopting modern technology.	The team’s mission is twofold: prepare for the future and fix past shortcomings. We’re putting extra care into the quality of new characters and illustrations, but we apologize that we haven’t yet addressed all legacy pain points. We’ll set up a separate venue to gather your feedback. As for engine replacement, it requires far more time and manpower than we can cover internally.

Feature Improvements
Inventory / Item Transfer / Account Sharing / Crafting QoL
Question	Answer
Please allow fused Phase Wings items to be moved via the Gremory Box to the account bank.	No plans at this time.
Please revamp the consolidation policy for time-limited and permanent items, and update the rules on whether they can be moved to the account bank.	Even for the same item, delivery method/quantity/remaining time differ, which helps players recognize what they got, but it can waste inventory space. We’ll adjust this where possible.
Please allow existing gear items to move through account banks.	Except for Extra Gear, we are not considering cross-character transfers within the same account.
Please allow the crafting materials for legacy gear to be moved through account banks.	Thank you for the suggestion. We’ll review options.
Could you allow minor consumables and materials—like currently non-transferable resurrection capsules—to be moved via Account Bank? Of course, current-tier mats like Xue Triss Gildal Bug Lump and Masks should be excluded. I like organizing things, but it’s inconvenient that the number of resurrection capsules and other materials differs for each character, and I’d love to be able to consolidate them in one place.	For items where an account-transfer lock isn’t really necessary, we’ll look to lift the restriction.
Characters and items keep increasing, and the game promotes alt-characters—can you expand storage and account bank further?	We’ll first do a pass to remove unnecessary items. Simply expanding won’t solve the root cause, and if space is still an issue after that, we’ll consider expanding inventory/bank.
Can you add a feature to salvage gear & open boxes in bulk at once? It takes too long.	Because random boxes yield many different items, the effect won’t be meaningful unless space issues are addressed first. We’ll prioritize inventory expansion/management, then add a bulk-open feature for random boxes.
Let us equip Skill Option Cubes via right-click instead of drag.	We will implement this improvement.
Please add a bulk skill cube conversion feature.	Thanks for the suggestion. We’ll review it.
When salvaging a wrongly crafted chip, let us recover the resources used to craft it.	We need to assess the gameplay impact before confirming, so we can’t make any promises yet.
Please make items obtained from the washing machine (gachas) easier to collect (sort).	We recognize sorting purchased gacha items is inconvenient. We are planning on updating the system so that if you already have the same item, it will auto-stack in your inventory.
Over 90% of items in the Crafting Machine are not used now. Can’t you sort those out?	We are aware of the issue that, over time, many removed items remained in the Crafting Machine, hurting usability. We’re preparing a way to sort items with no clear use; related changes will roll out via future updates.
Please remove the “repackaging count” limit.	The repack count system is tightly tied to legacy costume data. Removing it requires many edits and checks. While immediate deletion is difficult, we’ll streamline unnecessary parts in stages and announce if/when a change is finalized.
Instead of a repack count, just show Sealed/Repacked/Bound. The 99-time limit feels pointless and stressful.	The packaging rules for costumes were relaxed in two prior updates and we have no further relaxations planned. However, we’re planning to increase availability of Quality Assurance Seals.
Can we exchange obsolete materials (e.g., past raid/boss mats) for some non-tradeable currency? Mats like Contribution, Chromatic Phase Essence, Firm Dimensional Rift, and Overclock Chip should suffice, or convert them into a new base material that can be traded in for contribution points or valuable consumables.	Expanding sinks for old gear materials would push players back into outdated dungeons, which conflicts with our current content loop. That said, a reasonable way to consume legacy items is necessary; we’re preparing alternatives that provide consistent reward value.
Combat / Dungeon QoL Improvements
Question	Answer
Please add a feature in the Training Ground to spawn monsters and practice patterns.	There are no plans for a boss-pattern practice mode.
Will you build a dedicated tutorial dungeon for jumping-only content that teaches skills, conditionals, normal monster attacks, super-armor–piercing attacks, invincibility-piercing attacks, and unavoidable attacks?	We’re planning a new tutorial dungeon that covers overall defensive training, including how to use character skills. Targeting release next year, but please note that the schedule may change as development progresses.
Please show damage contribution at the end of a dungeon.	We plan to let you check your own damage distribution in the training ground only. There are no plans to show squad members’ damage contribution.
Can pet skills / Empowered State / Astarte Discs be set to auto-use or work passively? If not, why?	No plans for development. We determined that skills whose timing should be chosen by players are not suitable for auto-use.
Boss intro animations feel too long, or we’ve seen them too often—can we skip them by default (like reroll dungeons where bosses appear immediately)?	Intro/phase-change cutscenes differ per boss, but we’re gradually shortening them. For repeatable dungeons, we’ll look into other ways to simplify presentation.
Instead of typing commands like /ㅋㅋ to cancel intros, please make them cancel immediately when we move or press a skill.	Entrance animations can vary slightly by character/costume. We’ll work to standardize cutscene lengths for future characters/costumes.
Please allow title changes inside dungeons.	We don’t plan to enable title swaps inside dungeons, but future titles will include utility power beyond just stats and Total Combat Power.
Please add a combat analysis feature.	We’re planning a way to view your own damage breakdown in the training ground, to be included with future updates to that area. This won’t be extended to other dungeons, and viewing other players’ damage is not planned. Details to follow later.
We have to swap pet/PNA/title per dungeon and it takes too long. For titles, could we equip two—one combat title and one PNA/EXP title?	Thanks for the suggestion.
Let us use Skill Cutscenes even if the costume is in inventory (not in the Costume Locker).	Not feasible to improve at this time.
Let users choose which ultimate skill cutscene plays.	The ultimate move illustration uses a dedicated camera setup. Changing this now is difficult. When we remake ultimates later, we’ll allow owned costume illustrations to appear.
About the current Awakening Strain: having to accept constraints to get a buff is fine in concept, but as a permanent base system, it feels bad (even Break Challenge S2 removed constraints). Do we have to interrupt skill combos and jump every 15 seconds forever?	We recognize that the current Awakening strain design can feel inconvenient. We’ll prepare an awakening strain that can be used without conditions and carefully review improvements for a smoother combat experience.
Please make Fused Phase Wings stage effects apply only to stats tied to Total Combat Power.	Some enhancement tiers of Fused Phase Wings don’t immediately raise Total Combat Power, but the next tier compensates—power increases are grouped at intervals by design. If certain tiers feel too uneven, we’ll consider adjustments during balance reviews.
Social / Squad / Chat / Communication
Question	Answer
Please allow chat input in UNION Arena.	We’ll consider it after prerequisite PvP work is completed.
Please hide squads created by blocked users from the squad window as well.	No improvement is planned at this time.
Please add a cooldown to the Network Megaphone item.	The item is currently on sale, so changing its functionality is difficult.
Please bring back the /dice command.	We’ll review and take action if needed.
Allow blocking users while offline.	Messenger feature improvements will follow in a future update.
Add an alert sound to wake squad members who alt-tab during dungeon entry. It was one of the items selected for a feedback review back in Jan 2024, during the NEXON era—why isn’t it live yet?	This feature is not planned. Implementing it would likely inconvenience many players who keep the game active, so we decided not to proceed.
Can you make it possible to block an entire account even if we only block a Closers name or a single character name—also while offline? And could you add a small memo field so we can record why we blocked them?	A memo feature is scheduled for a future update. As for account-wide blocking, we will review it.
As friends/blocks grow—and when users rename—it’s hard to remember why we added/blocked them. Can you add a memo system across the messenger features?	We recognize the need and plan to include it in a future update.
UI / Notifications / Misc. QoL
Question	Answer
Please add an option in the Costume Book to show only costumes I own.	We’ll review adding a “owned only” filter in the Costume Book.
In the Costume Preview window, please show the default motion, not dungeon motions.	The preview plays the standing motion, but some characters (e.g., Soma / Ria / Triss) have separate Town Standing, which currently can’t be viewed. We’ll check feasibility and consider implementing it.
For the Crew UI revamp, do you plan to add search and sort feature in the member list?	We recognize the need to revamp the Crew UI, but with new content/updates prioritized, its priority is currently low.
The buff notifications on login block my view. Any plan to improve?	This feature was added to show all active buffs when you first enter town. We recognize it can clutter the screen as buff types have grown. We plan to make changes so that the notification won’t cover the whole screen.
Let users reposition the loading-screen illustration.	No plans to develop this feature.
When you use actions in dungeons that can be used only in towns, sometimes a red text notice appears at the bottom, other times a pop-up appears. When a pop-up appears, it makes you press on the wrong key and interrupts dungeon flow. Can you unify it so no pop-up appears in dungeons?	Thanks for the feedback. We’ll work to avoid interrupting dungeon flow. Please note that this may take some time as it requires a lot of information to go through.
After the UNION Watch revamp, a warning pop-up appears if you exceed weekly contribution when claiming. Since you can’t gain more contribution anyway, the pop-up feels unnecessary and must be clicked on each character. Will you raise the contribution cap or remove the warning?	We are preparing improvements to prevent unnecessary pop-up displays.
Please allow logging in from within the game client.	The feature itself is implemented. We still need additional development and testing before activation; we’ll apply it once those are finalized.
When a wrong search returns a message in the Crafting Machine, pressing Enter spawns duplicate pop-ups and you have to mouse-confirm each time to search again. Can you fix this?	We’ll check and fix it.
Please show Skill Cube options in the Skill window as well.	We’ll update the Skill UI to present information more cleanly, including this request.
Keep Network chat history when switching to another character.	We’re aware this is inconvenient, but improving it would require broader chat-linked changes; development is difficult at this time.
Mouse-wheel zoom can be changed, but after clearing a block the next block resets the camera zoom. Can you keep my zoom setting after block transitions?	Dungeon blocks currently load each block’s preset camera zoom. We need to investigate whether user-set zoom can persist. If updated, we’ll announce it separately.
In the Tuning window, using an Equalizer sometimes closes the window due to a misclick. Can this be improved?	We’re aware that clicking outside the NPC dialog/UI can close it; we’ll investigate and fix it.
Please add an option to adjust in-game font size.	To add font-size settings, the entire UI layout must scale and reflow accordingly. Given 10 years of accumulated UI, such a restructure would require significant effort and is difficult to proceed with now.
I remember hearing last year that Sylvi’s running loading screen would change—any plans?	We planned a loading-screen revamp around the 10th anniversary and the KR self-publishing transition, but it was deprioritized due to the size of that update. Since the loading screen shapes first impressions, we’ll look to improve it at a suitable future time.
Please show a warning pop-up when changing Closer/character names.	We’ll improve it so duplicate or invalid names are immediately flagged.
Any plans to revamp the Closers Installer UI (setup wizard)?	No plans at this time.
Please allow access to Storage, NPC Shops, and the UNION Missions window from the Crew Hangout.	Thanks for the suggestion. We’ll take note of it.
Please place the Count D Raid Entry in Noah’s Museum.	Noah’s Museum is already dense with features, and we want to avoid added complexity. You can access that content via the Combined Dungeon Entry.
Please add options to change the BGM in Noah’s Museum or place preferred NPCs there.	(1) BGM changes are technically feasible, but we have no plans now, as it is difficult to analyze the utility. (2) Each hub places NPCs tied to that area’s story. We understand the desire to place your favorite NPC, but relocating NPCs from other places or relocating disappeared NPCs is not planned.
Do you plan a major update to Selfie Mode? If so, please add a “freeze motion” toggle and a wide camera like in UNION Camp (And also if you have plans to support selfie mode in UNIOIN Camp’s My Room/Farm).	No Selfie Mode revamp is planned. If we do improve it later, we’ll try to reflect these requests.
More UI improvements please. Why were 16:10 and 21:9 resolutions removed? UI scaling should follow resolution—and a user UI-scale option is needed. Also, can we filter chat by channel types like other games?	If you share your monitor model via a ticket, we’ll investigate.
Please add a “Claim All” feature for UNION Pass mission rewards.	Some rewards from the UNION Pass can’t go to account bank, so a one-click claim has complications. We’ll review internally and seek an improvement.
When will bundle sales for costumes be added?	Our current plan wouldn’t meet expectations, so we’re reworking the design. Especially the Black Market, where past changes caused friction, we’ll be more cautious. We’ll take the time needed to deliver a satisfying feature.
Please add auto-tuning and a tuning pity (ceiling) system.	As with continuous inputs for Mutant Manifestations, we’ll improve costume/gear tuning to allow continuous actions.
Please revamp Achievement rewards.	We have plans, but Achievements touch many systems and some players have already completed/claimed them. It requires deep consideration and significant effort, so we can’t commit to specifics at this time.
For old quests, please re-list required collection items or add clearer item descriptions.	We’ll prepare better guidance on where items are obtained and how they’re used.

Bug
Combat Logic / Invincibility / Skill Input / Cooldown
Question	Answer
1. Please clearly define each attack/judgment system (or fix the bugs). Enemy vs. player attack-cancel rules don’t match. 2. Please clarify Violet’s Transcendence (Super Armor) skill—why can she still be stunned by normal/stun attacks while in the transcendent state?	We recognize this needs broad revisions. We’re carefully reviewing required fixes to ensure a stable combat experience.
1. The “Forced Cancel invincible not applying” bug has lingered for years—will you fix it? 2. Same for overlapping damage (double-hit) issues. If not, must players just endure the frustration?	We are doing our best to resolve the submitted bugs. We hope you understand that we’ll never ignore any tickets.
Please fix long-standing issues: inputs dropping skills and some skills not activating even when their cooldowns are ready.	We check all reports and are doing our best to resolve them. Sorry for the inconvenience.
When will Forced Cancel/input drops/cooldown failures be fixed? You aim for action satisfaction, but players keep bearing frustration.	We check all bug reports. We are doing our best to resolve the submitted bugs. We hope you understand that we’ll never ignore any tickets.
When will you fix the Forced Cancel bug where it doesn’t trigger? If not, will you at least give it an invincibility property like quick evasion that ignores “ignore-invincibility” attacks?	We do investigate all bug reports. However, differences by PC environment, low repro rates, and unclear causes can delay fixes and communications. We hope you understand that we’re still working on them and not leaving them unattended.
Sometimes skills just lock themselves for no reason mid-combat, in any dungeon. How can this be fixed?	We’re tracking down the cause, but it’s taking time. Thanks for your patience.
Animation / Modeling / Motion / Camera
Question	Answer
For certain characters (Yuri, Misteltein, Levia, Violet), equipping Cybernetic Eyes sometimes applies the old shading method—please fix.	We’ll check and apply a fix.
On Triss, a standing jump makes the right leg bend and snap back unnaturally. Do you have plans to fix this?	We’re investigating the cause. We’ll announce separately once it has been fixed.
When characters do a standing jump in town, the leg motion glitches on landing. We’ve asked for this a long time ago—when will it be fixed?	We’re investigating the cause. We’ll announce separately once it has been fixed.
Entrance animation lengths differ by costume, so we have to cancel them manually. Can you standardize the timing? Also, sometimes after entering a dungeon the camera bugs and the character can’t move.	Entrance animations vary by character/costume due to unique motion sets, so broad changes are difficult. We’ll try to align durations for future characters/costumes. For the camera bug, please send a video via ticket and we’ll check.
The “Adult Gremory” pet stops instantly after walking. It has a stop animation from running but not from walking—can you add one?	We’ll review and fix.
With the full Cybernetic set, after using the Transform emote the “Cybernetic Mobility Booster” stays extended, but it’s folded again after a dungeon when returning to the hub, so we have to type in Transform every time we return to the hub. Can it remain extended after returning?	We’ll identify the cause and fix.
Connection / Resolution / Sound / UI
Question	Answer
Sometimes the Enter Dungeon button does nothing. Can you fix this?	We’ll check and fix it.
The anti-aliasing option in the pre-login settings window doesn’t work.	We’ve identified the cause and will fix it soon.
Existing Speaker to PC = Sound works correctly. Existing Speaker to PC + Bluetooth Earphones = Only background music plays when connected. Character voice, voice-overs, etc., are missing. Existing Speaker to PC to Monitor 1 + Extended Display (Monitor 2) + Bluetooth Earphones = Closers audio plays only through the existing speakers; no sound from Closers on Bluetooth earphones. Are you willing to fix or improve this issue?	Please submit a 1:1 ticket with your setup details; we’ll review your settings and investigate.
After updates, lag increases; some dungeon effects bug out (e.g., Hecatoncheir Phase Wings in Paris and Cradle); occasional sound “popping.” Please provide solutions to these issues.	Please submit a ticket and we’ll verify and take corrective action.
Please fix the issue where, at 4K resolution, some UI displays incorrectly.	We’ll look into it.
There’s a long-standing issue where dungeon entry doesn’t respond until relogging. Is this acknowledged and scheduled to be fixed?	We’re aware of the issue and are working to resolve it.
Sometimes after dying, the revive UI appears very late (up to ~1 minute). Support said it may depend on PC/network environment.	We are aware of the issue and are working on finding the root cause. However, it’s difficult to identify specific details of the issue with the analysis result so far, so we’re running ongoing tests. Once identified, we’ll implement a fix.
Raid / Dungeon Patterns / Combat Bugs
Question	Answer
Count D (Hard) Morta Phase 2 “under-600” pattern: ground effects don’t appear even until the timer ends. Please fix.	We’ll verify and apply a fix.
The raid was delayed 4 weeks for polish, but many raid pattern bugs (e.g., Show Stopper) remain, and Hard mode changed only numbers. It’s probably not possible to add patterns to the raid since it has been completed now, but at least bug fixes and improvements on some of the unfair patterns are necessary	We’ll continue to fix and improve the reported issues.
Please fix the bug in Break Challenge where Cheolsu’s damage sometimes doesn’t apply.	Please submit a ticket with details of the issue. We’ll check and fix.
In Count Raid, Hard mode inherited Normal’s bugs. Also, in Hard, some squad members can use Show Stopper while others can’t. I searched issues related to Show Stopper and it seems same-channel players can keep using it in dungeons. Please check.	We’ll check and address these issues.
Please fix bugs in Count Hard Raid: in Morta Phase 2, the horizontal red line pattern fails to appear, forcing the instant kill pattern. In Count Phase 2, stepping on white tiles sometimes doesn’t clear the pattern, forcing the instant kill pattern. It is ridiculous that bugs don’t get fixed in the end-game content for months, and also it’s quite inconvenient when we encounter bugs, especially since we have to clear with multiple characters every week.	We’ll check and address these issues.
In regular Dogra/Magra dungeons, monster attack effects don’t match the actual attack effects. Can this be fixed?	We’ll review Dogra/Magra effects, ground AoE, and hitbox ranges.
Why do some dungeon patches affect PvP—is that intended or a bug? Following the timeline, skills like Nata’s 4 sec. Invincible Endless Pursuit, Soma’s 5 sec. Invincible Lion Roar, J’s Health Drink HP recovery, etc., making it into PvP, is that intended or a bug?	While each skill’s detailed options can be configured independently for PvP and PvE, the core behavior is implemented by inheriting from the PvE version. During balance updates, we tried to separate PvE/PvP settings for the same skill to avoid impacting PvP, but for various reasons some cases weren’t fully separated, which resulted in bugs.
Story Cutscenes / Direction & Misc. Bugs
Question	Answer
When inviting a squad of 2+ friends, there’s a bug where someone can’t accept the invite, so we have to resend the invite.	We’ll investigate the bug.
Sometimes in story cutscenes/videos, playable characters appear in novice/default outfits even though the story timing implies they’re already promoted (e.g., in Triss’s opening, Levia appears in a novice agent outfit instead of prime agent). Is this intended?	For main-story cutscenes/videos, our principle is to outfit characters according to their promotion state. The case you mentioned was an internal communication error; we’ll check more carefully to prevent recurrences. However, for sub-quests like Memorials, we may intentionally vary outfits to avoid visual monotony. Also, promotional videos/images may use representative or alternate outfits.
As a combat power ranking reward for Triss, we can obtain a golden accessory, but its aura/skill effects aren’t displayed. When will they be added?	We will fix the issue where the aura and skill effects of the golden accessory obtainable as Triss’s Total Combat Power ranking reward are not displayed.

Scenario / Story
Story Cutscenes / Direction & Misc. Bugs
Question	Answer
Please share the update cadence for story content.	Update cadence varies by content type. New areas and raid-related scenarios are updated roughly once per year. Memorial quests are updated about once each in summer and winter. Other scenario content has its own cadence depending on scope and nature, and all schedules are subject to change based on development circumstances.
Main story is once a year, with four areas per season. If new Wildhüter and Rattus characters are released in between, can you wrap a season in just two areas? Or will you increase areas per season compared to last time?	We’re not ready to share specific scenario plans yet. We’re exploring multiple approaches to deliver higher-quality stories.
Please tell us the release schedule and progress for the next area.	Please look forward to the December update.
Worldbuilding / Characters / Story Direction
Question	Answer
In the Closers setting, is Seha objectively good-looking, or is that just Jisu Seo praising her son? I’m curious about your view of how the illustrations/models reflect his looks as set in the lore.	Aesthetic judgments are subjective and vary by viewer, so we cannot make a definitive statement via this channel.
Can characters like Aeri (half-dimensional via induced fusion), Lucy (a Phase-force duplicate), or Wildhüter Squad 2 (artificial Closers) conceive children like humans?	We’re not able to comment officially on this topic.
I deleted my previous message because of a typo and have revised it... Does Flame’s Daughter eventually die in a fight against a Playable Character (PC) I don't understand why the human villains in Closers don't die at the hands of the PCs, but instead, they die through other means, such as suicide or being killed by other enemies. Some users feel frustrated by this. Shouldn't villains who deserve to die be killed off without mercy?	We can’t discuss future story directions due to spoilers. We’ll continue to gather feedback and do our best to enhance character appeal and narrative quality.
How were playable characters conceived and designed?	The full answer is extensive. Please refer to the Triss Developer Diary.
New Characters
Question	Answer
If a new character is added, could it be a spear-wielder like Jina Grace?	Thank you for the suggestion.
With Ria and Triss released, expectations are high. Are upcoming Wildhüter members students? (due to master-apprentice ties, I expect there will be more students than teachers) Also, are you open to releasing a male playable character? Some of us feel mixed about consecutive female releases.	Thank you for your interest in new characters. We’re not yet ready to share details; please stay tuned.
Do you plan to release a male character?	We know some players want male characters. However, multiple data show that most Closers players prefer female characters, so development is currently focused on them. Male characters aren’t ruled out, but they aren’t a priority at this time.
If not male, please at least add a cute playable character (not just an NPC).	We’ll keep that in mind and strive to create cute playable characters.
Direction / Voiceover
Question	Answer
Please add animated cutscenes to the story.	Thank you for the suggestion. Fully animating every major scene isn’t realistically feasible, but we’ll keep exploring higher-quality direction to enhance immersion in the story.
Are you not planning on re-recording the parts of the story that are missing voiceover?	We’ll check the sections where voiceover is missing.
Main/sub-event storylines seem to have fewer unique scripts, and sub-event cadence/volume is very low. Is this the story/script quality Closers is aiming for?	We are aware of the issue you mentioned. However, as the number of characters in the main story increases, we found it necessary to adjust the amount of unique story segments for each character to maintain the overall quality and coherence of the narrative. If too many characters each have their own dedicated sections within a single storyline, it can disrupt the story’s flow and completeness. We ask for your understanding regarding this matter. To make up for the reduced amount of unique story content, we are working on new approaches such as creating Memorial Quests that feature specific characters as protagonists. In addition, we are actively reviewing and planning the development and introduction of other types of scenario content. Furthermore, we plan to update sub-event scenario quests more actively, as they have been less frequent for a while, in order to provide more opportunities to highlight each character’s charm. We believe that conveying the unique personalities and voices of the playable characters is one of the most important goals in Closers’ storytelling, and we will continue to explore and improve in pursuit of better ways to achieve this.
During story sequences, VO and SFX volume levels fluctuate, so I have to adjust audio constantly. Can you fix this?	We’ll review this issue.
Misc. Convenience
Question	Answer
There are over 20 characters; clearing the story on each one is exhausting. Please add a feature that lets other characters skip the story once one character clears it (like in DFO).	We’re exploring multiple directions to find a system that can satisfy both players who want to experience the story and those who wish to skip it after a first clear.

System / Content
Farming / Rewards / Gear / Currency / Black Market & Trading
Question	Answer
Please do not expand the tiers for enhancement, tuning, or chips.	Expansion of growth elements is unavoidable, so we are considering it, but nothing is finalized. If confirmed, we will announce it.
Please add an “Epic Core” to the item drops from the Count D raid.	No plans to add.
Please add non-dungeon content such as mini-games.	Under research.
Please expand the Conquest Program or periodically reset purchase limits in the Conquest Shop.	There are no plans to expand the Conquest Program. We’re preparing new content that evaluates character growth in other ways, as well as a limited-time mode where stronger characters can earn more rewards. We’re targeting a November update, but the date may change based on development progress.
Do you plan to add a dungeon that drops chips?	We plan to run additional events (e.g., like the Thanksgiving event dungeon) to increase chip supply.
Please add PNA EXP, clear rewards, and Normal Gear Booster Fuel to Dogra’s Comedy / Magra’s Tragedy.	PNA EXP will be distributed across various dungeons. However, we have no plans to add Gear Booster Fuel as a clear reward.
Top-tier skill cubes have low obtain rates and supply is scarce. Will you add sources like a “Top-tier Skill Cube Selector”?	We will work on finding improvements so that skill cubes are easier to obtain.
It seems that you need to make players keep running raids after players finish farming Paris/Cradle and Count D, to help new players access the game more easily. Please add extra rewards (e.g., items like Malek Crystal or Bihyung Kang Lim Box) so there’s motivation to keep running raids.	For legacy content, rather than adding rewards to re-engage existing players, we plan to improve material acquisition speed and lower difficulty to help new and returning players progress more smoothly.
With content revamps, some currencies (e.g., Malek Crystal) are being reduced. Is this tied to the in-game economy, and would there be any alternatives such as raising daily limits in Collection dungeons?	We are gradually improving the in-game economy alongside content adjustments.
Please remove the unnecessary Gear Level system entirely. With the “Black Cloud” feature gone, it serves no purpose and only raises entry thresholds, creating a hurdle for new and returning players. In a game with a relatively small player base, this system is more harmful than helpful and is likely to drive even more players away.	We’ll review improvement options.
Do you plan to keep the reroll-style dungeon farming loop that runs from the New Seoul Branch Command and Control Room’s Situation Monitor to World Peace Gate: Flame Wave going forward? Personally, repeatedly checking rewards and refreshing is quite exhausting—I’d prefer an alternative structure, such as dropping a random chest upon clear.	Thank you for the feedback. Preferences regarding the system vary by player. Our current direction is to keep the core framework while improving convenience and reward structures.
Since the Fly King, “Legion Commander PF release effects” haven’t returned. Will future challenge rewards include effects from Asmodeus through Flame King?	We’ll consider this when setting future challenge content rewards.
Do you have plans to remove the daily craft cap of 5 for Legendary Option Cubes?	We will work on finding improvements so that skill cubes are easier to obtain.
Beyond “One-Shot Growth,” are there improvements planned for new/returning players?	We are currently discussing improvements.
Please grant old, unused Elite pets to new players.	We’ll review.
Please add uses for the Training Token and Silver Hero Plate.	Improvement planned for the December update.
Quest rewards grant older gear sets, which is nice, but there’s no way to obtain them if the quest is already cleared. Could you resolve this issue by adding a one-time per-character option in the General Support Shop?	We’re reviewing ways to improve access to non-current-season items, including options that allow characters who already completed the quests to receive the rewards.
Please revamp the Internet Café rental items, Certificate-based exchange shop list, and login rewards.	Improvement planned for the December update.
Do you have plans to improve Internet Café benefits?	We recognize that current Internet Café benefits don’t align with expectations. As part of the NPC shop overhaul planned for December, we’ll review and adjust Internet Café benefits, focusing on rewards in the UNION additional supporting document shop rewards, so overall satisfaction improves.
Even after adding EX Tuning, why does access to S-grade still feel low?	For items at level 95 and above, the appearance rate of S-grade options during normal tuning has been increased compared to before, and according to actual statistics, the frequency of obtaining S-options has risen significantly compared to the past. As a result, many players are reporting that “S-options appear more easily now.” However, with the introduction of EX Tuning and new components, the overall option pool has grown. Therefore, when targeting a specific option during tuning, the probability may feel lower. This structural difference can lead to variations in how the tuning rates are perceived in certain cases.
Please add a way to use old Access Passes or exchange them for the latest ones.	Repurposing legacy dungeon Free Passes would have significant economic impact, so we have no plans to change it at this time.
Please improve Access Passes.	Free Pass improvements will ship with the December NPC shop overhaul.
Please increase Malek Crystal sources; earning credits is too hard.	Rather than increasing credit supply, we’ll ease sinks. First, the November update removes credit costs for equipment crafting and upgrading, and we’ll continue reducing sinks thereafter.
Please add more sources for Common Phase Fiber.	We’ll prepare so you can get more fiber from events.
Will Team Challenge cosmetics be re-released?	Season-limited items won’t be reissued out of respect for participants’ past effort.
What are your thoughts on the supply of Phase Fiber and chips? Even with Integrated Farming Dungeons added, the drop quantities there don’t feel compelling. Would you consider removing the dedicated Phase Fiber dungeon and instead adding Phase Fiber as a clear reward to other Integrated Farming Dungeons?	We understand the drops can feel low and the incentive weak. As with the recent Thanksgiving event, we’ll continue to add event-based sources outside Integrated Farming Dungeons.
Please loosen the weekly UNION Watch contribution cap.	With the planned December NPC shop overhaul, we’ll review contribution gain and related rewards and consider adjustments as needed.
Any plans to improve UNION Camp rewards and convenience?	My Room/Farm content no longer aligns with the current development direction of Closers, and it has become content that players engage in mainly to obtain rewards rather than something that enhances attachment to characters or captures the charm of subculture-style gameplay. Because of this, we believe that an overall improvement or renewal is necessary. However, since other updates are being prioritized, the My Room/Farm overhaul is currently set at a lower priority. We will provide further information when progress begins.
Will you add a dungeon focused on earning PNA EXP?	We recognize PNA farming is time-consuming. We’ll reduce early-level grind for new and returning players by raising low-level mutation stat gains and expand PNA EXP sources beyond the Integrated Farming Dungeon so players have more growth paths.
Why can’t the Lv. 85/90 armband items move through the account warehouse?	We’ll change them to be account bank transferable.
In the past, extra gear was high-value equipment used only by top tier players. With the introduction of a pity system and increased supply, it’s increasingly perceived as a near-essential, farm-to-complete set. Yet some high-value items—like Lust Trigger—still lack a pity. Given this, could you clarify the identity of extra gear and your intended direction for it going forward?	With limited exceptions, extra gear is intended to be obtainable over time by all players to reinforce dungeon clear goals. We plan to maintain this stance and will announce any changes if they arise.
Obtaining boss costumes is too difficult. For older boss costumes like Camilla’s, you must grind the relevant dungeon with very low drop rates, and with many eligible characters it’s extremely hard to get the one for your own character. Please add a crafting route or a universal recipe; also, weapon costumes are far too scarce.	We will explore ways to add acquisition routes within this year, if possible.
Under the current Trigger farming method, if a character doesn’t use all Aerial/Back Attack/Chase (ABC) Crit Damage conditions, the odds of rolling Best-in-Slot options drop sharply for each missing condition. Also, hybrid characters without the Fighting Instinct passive deal less damage with Physical/Psi Crit Damage than with ABC Crit Damage. If Break Challenge 3 launches, are you willing to improve this farming method?	We are discussing additional measures and will share details once they are finalized.
Despite encouraging multi-character play, the current Integrated Collection Dungeons feel luck-driven and yield less than half the currency they used to. Do you intend to rework them, and on what timeline?	We recognize the entry-limit constraints and are exploring multiple adjustments to Integrated Farming Dungeons. Until a direction is set, we will continue supplementing rewards via event content like the recent Thanksgiving “Golden Field” hunting dungeon event.
Will you reduce the consumption of Quality Assurance Seal items?	We will look into increasing their supply.
Will you raise the credit cap for direct player-to-player trades?	We do not encourage direct player-to-player trading, so we have no plans to raise the cap.
For Black Market pricing, please separate—or exclude—designated prices from the recent transaction price.	The recent transaction price display already excludes designated prices.
Will you disclose seller nicknames on the Black Market?	There are no plans to disclose seller nicknames on the Black Market at this time.
With the recent Black Market rollback there were some improvements, but hiding items that currently have no listings has been inconvenient. When I check my wishlist daily, I keep getting a “no listings” message. I also liked being able to preview even unavailable costumes directly in the Black Market without having to jump out to the Costume Book. Will you revert this change or introduce an alternative improvement?	We shifted to emphasizing currently listed items. However, we recognize the need to check unlisted items and will improve the Purchase Reservation Black Market system so unlisted items are easier to track.
Please release EX Tuning for Unique costumes.	We do not plan to add EX Tuning to already released Unique costumes. Future costume parts that support EX Tuning are planned.
When Unique costume conversion fails, please expand the pool of costumes that can appear.	At present, we do not plan to expand the costume pool that appears on Unique costume conversion failure.
Content Additions / Expansions
Question	Answer
Please add a new dungeon to replace the Flame Wave dungeon.	For now, we plan to keep the Flame Wave dungeon’s re-roll structure, but re-launch it with QoL improvements such as opening the Flame Wave UI directly inside the dungeon and adjusted rewards.
Do you have plans to revamp UNION Arena?	Several prerequisites are needed to normalize PvP. We’re currently confirming the scope. We’ll share an update once that review is complete.
Please officially launch UNION Arena.	Official PvP launch requires prerequisite work. We’re progressing internally, but cannot promise a completion date yet.
For screenshots, could you add a “map-only” entry (no fatigue cost, no monsters) so we can enter dungeon maps and explore them?	To apply the suggestion you gave, it requires removing all monster spawns and adding features like a selfie mode, which entails nontrivial development. Given current priorities on new content/updates, this is not planned.
Please add a practice mode to learn boss patterns.	A dedicated boss-pattern practice mode would require deeper design work and a long development period. It is not under consideration at this time.
In Decisive Program [EASY], let us press F4 to move to the Training Program.	Because Battle Program and Training Programs have separate difficulty structures, enabling direct moves between them is technically difficult.
After clearing Count D’s Raid dungeon, let us enter the next dungeon by pressing F4.	Using F4 key to enter the next area may be difficult, but we’ll discuss showing the raid status board immediately upon clear as an alternative.
When will Flame Wave, Mock Battle, and Break Challenge be added to the Unified Entry system?	In the December update, Conquest / Break Challenge / Wave content will be openable via the Unified Entry system from within dungeons.
Back in winter 2021 we could switch Centum City’s hub ambience to a nighttime look like in Chapter 2. Since then that option hasn’t returned. Could you add a feature to choose the hub ambience based on story state—not only for Centum City but for other hubs whose mood changes as the story progresses?	In the past, Centum City could be changed to a night-time atmosphere by completing certain repeatable quests. However, that feature was limited to Centum City, and applying it to all towns would require additional feature development.
Please add Christmas (and other seasonal) decorations to towns other than Noah’s Museum.	Changing the overall mood of every town is difficult. However, we will switch Noah’s Museum to a winter theme this year again so you can take screenshots.
Do you have plans to improve so that we can view illustration cutscenes from the Journal?	We’ll add functionality to view illustrations from the Journal. This needs extra development, so it won’t be immediate. We’ll post an announcement once it’s ready for update.
Will extra trinkets be added in the next new area?	For the new area “Incheon,” we can’t share the grade or details of new trinkets yet. Related information will roll out in the December “Preview” notice. Thank you for your patience.
When will the chip overclock level expansion happen?	It’s planned, but the timing is undecided.
Do you plan to release a higher-tier version of the Night-maze dungeon?	There are no plans at this time.
Are there plans to add higher-tier items for the Dragon Discs & Chips?	We’re not able to share details yet.
UNION Watch includes ‘clear a crew dungeon’ missions, but the Unified Entry system doesn’t list crew dungeons. To do one I have to go: Town → enter crew hangout → enter crew dungeon → clear → exit → leave hangout (can’t open the Watch there) → back to Town → claim Watch rewards. Could you streamline this—e.g., add crew dungeons to the Unified Entry system?	After we improve Crew Dungeons, we’ll revise the Union Watch mission as well.
Can you expand the number of Conquest floors?	There are no plans to expand the Conquest Program. We’re preparing new content that evaluates character growth in other ways, as well as a limited-time mode where stronger characters can earn more rewards. We’re targeting a November update, but the date may change based on development progress.
Will you (re)introduce Dimensional Battle?	We’re aware of that content, but we don’t plan to re-release it.
It’s been a while since there was a rumor about Team Challenge Season 2. I’d like to know if it has been delayed or canceled.	We plan to develop other content that reinterprets retired modes, but we don’t currently plan to re-open Team Challenge itself.
It feels like there isn’t enough repeatable, long-term dungeons/content. Could you keep adding more dungeons that a wide range of players can enjoy?	We will continue to add such content on an ongoing basis.
Any plans to revamp Special Operation Area (Dimensional Doppelgangers, Endless Elevator)?	Older content will be integrated and revamped sequentially.
Will you add a training ground feature for practicing PvP combos?	We understand your request for a PvP combo practice feature as a 'Display Function for Skill/Key Inputs'. We have no plans until the prerequisite PvP work is complete. We’ll reconsider after the PvE/PvP separation is finished.
Will you improve the Integrated Farming Dungeon?	We recognize the entry-limit constraints and are exploring multiple adjustments to Integrated Farming Dungeons. Until a direction is set, we will continue supplementing rewards via event content like the recent Thanksgiving “Golden Field” hunting dungeon event.
When will rewards for older content (e.g., Crew Dungeon rewards) be revamped?	We recognize the need to consolidate and overhaul old and outdated content, and improvements will be made sequentially. We will inform you once progress begins.
Please let the Farming Dungeon : Chip drop T1 Color Chips, Platinum Chips, etc.	We recognize the entry-limit constraints and are exploring multiple adjustments to Integrated Farming Dungeons. Until a direction is set, we will continue supplementing rewards via event content like the recent Thanksgiving “Golden Field” hunting dungeon event. We also plan to expand PNA EXP sources across more dungeons.
Crew / Squad
Question	Answer
Crew content feels very limited; right now the only Crew-level activity is the Crew Dungeon. When members of the same Crew run raids or higher-tier dungeons together, will you add extra buffs or new Crew-vs-Crew content?	We are considering it; however, crew-exclusive content is inaccessible to Closers who aren’t members of a crew or who don’t participate in crew activities. Because concentrating content around specific groups could alienate some players, we are prioritizing development of content that is accessible to everyone regardless of crew membership.
Legacy reward content such as the Crew Dungeon, Special Operations, and UNION Camp feels heavily outdated. Rather than just increasing quantities of current materials (e.g., Malek Crystal, Firm Dimensional Rift, Chromatic Phase Essence, etc.), please modernize obsolete materials like New Seoul Damage Analysis Report, Glutton King Crystal, Essence of the Sea Breeze, and Reanimator.	Expanding the uses of old items would effectively drive players back into outdated dungeons. We believe this direction doesn’t fit the game’s current content loop.
Are you intentionally steering the game toward solo play? Squad content feels very limited, and raids are pretty much the only activity that meaningfully benefits from grouping. The daily dungeons—Gildal, Xue, and Triss—lose much of their value once you’ve collected all the materials. And since the patches, Mirage, Skyscraper, and Arcade feel pretty much abandoned.	We aim to balance solo and squad content. We will continue adding new content on an ongoing basis.
Please block dungeon entry for players below the recommended Total Combat Power.	Closers aims to provide content that all players can challenge together. So we don’t plan to restrict entry by Total Combat Power, as such limitations do not align with the current direction of the game.
Please add a penalty that blocks entry when Phase Gear Level is insufficient. Players should progress step by step; being carried without proper gear to obtain endgame equipment isn’t healthy RPG design. It also enables mass-producing alternate characters and even profiting from it, which doesn’t feel right.	Closers aims to provide content that all players can challenge together. For this reason, we do not have plans to introduce entry restrictions based on factors other than a character’s actual level, such as Total Combat Power or Phase Gear Level, as such limitations do not align with the current direction of the game.
Please improve Crew missions and related content.	We recognize the need to consolidate and overhaul old and outdated content, including the crew system, and improvements will be made sequentially. We will inform you once progress begins.
Please allow Crew Dungeon access via the Unified Entry system.	Crew Dungeon is Crew-exclusive content, so we don’t plan to include it in the Combined Dungeon Entry.
Please remove the 5-minute wait to obtain the Crew Hangout buff. Let us get it instantly by spending a fixed amount of Credits or Crew Points, similar to the Extreme Fighter buff. Please simplify or remove boss intro cutscenes. In time-limited dungeons like Mock Battle and Conquest, wasted time has a big negative impact, and due to network conditions there are cases in squads where only one player ends up watching the intro.	In the Crew UI, clicking the Donate button lets you spend a small amount of credits to acquire the Crew Feature buff immediately.
There’s an issue with squad creation. Currently, anyone who has cleared the prerequisite quests can create a squad. However, this leads to numerous problems when players who don’t meet the Recommended Total Combat Power create squads and fill the squad listings. Would you consider restricting squad creation to players who meet the Recommended Total Combat Power?	Closers aims to provide content that all players can challenge together. So we don’t plan to restrict entry by Total Combat Power, as such limitations do not align with the current direction of the game.
Are there plans to release new feature?	No plans to add new features or resell at the moment. We’ll reconsider after broader improvements or a future renewal.
Raid / Auction System
Question	Answer
Will future raids continue to focus on high-CP players like the Count D Hard Raid, or will you also add raids tuned to the current season’s endgame gear?	We plan to separate future content into two tracks: content focused on item acquisition (farming) and content focused on high Total Combat Power.
The Count D Raid boss’s 50% damage reduction is too high, and the Phase 1 clone pattern has too much HP. Will you ease the difficulty?	Yes, we’re planning adjustments. Details will be announced later.
Even though raids only release once a year, there’s too much reuse of BGM, monster models, and costumes.	We’ll put more care into future content.
Recent raids feel overly simple—not a difficulty issue, but the boss patterns/mechanics come off like reused assets with minimal craft. Compared to earlier bosses/raids, it often boils down to hitting a near training dummy. Even for story-critical characters, the fights and presentation feel underwhelming. Will future raids continue to release in this perfunctory, low-fun state?	This content was adjusted in combat tempo and difficulty so that more players can enjoy it. In that process, some sections may have felt overly simple, but our intention was to prioritize smooth combat flow and accessible gameplay. We will continue reviewing ways to enhance the overall combat quality and will work harder to deliver enjoyable dungeons that better reflect each monster’s concept.
During the four-week delay, which was unavoidable to improve the completeness of the Hard Raid and the Auction system, what specific improvements and trial-and-error did you undertake? Also, despite those efforts, why did Normal and Hard release with the same boss patterns—and even the same dungeon bugs—instead of changes beyond simple numeric tweaks such as boss HP, Crit Damage Resistance, and revive-count limits?	The Count D raid was a piece of content that held special meaning for the development team. As a symbolic raid of Closers, our goal was to deliver a strong impact and a fresh experience to all players. To achieve this, the team prepared several new attempts at once, including a Count D–exclusive entry system, a buff structure gained through clearing lower dungeons, a final-phase cinematic, and the auction system. However, trying to implement such a large set of features all at once ultimately proved to be overly ambitious on our part. The update’s scale became too large relative to the available development resources, which led to scheduling issues. As a result, we were unable to release the auction system and the Count D raid together, leading to the separation of Normal and Hard modes, and the auction system being applied only to Hard mode. At the time, our focus on stabilizing and validating the auction system left us with insufficient time to refine monster patterns and overall combat quality. We deeply regret that this resulted in an experience that did not meet your expectations. Unless we establish clear solutions to the issues that have surfaced so far, the current auction system will not be applied again to future content.
Will the Count D Raid auction system be used in future raids? If so, will there be improvements? Also, could you remove the distribution quota so payouts can be received even with no remaining attempts?	The auction distribution count limit was added as a measure to improve unreliable weekday squad matching. While the system was intended to encourage continued play and make it easier to join squads, it has caused inconvenience for many players. If the auction system is used again in the future, we will discuss solutions to these problems and strive to implement a better approach.
When will the Count D Raid / auction system be improved?	We don’t have plans for large structural changes to the current Count D Hard Raid or its auction. However, we do see the need for balance adjustments and will apply them in a future update. For future auction-type systems, we’ll use the lessons from this one to make them more fair and satisfying.
You said auctions would break the monotonous “run-the-same-dungeon” farming loop, but in practice we’re still forced to form squads and run the same dungeon—so was it really necessary to stick with auctions? Since the auction concept was borrowed from other games and Closers encourages multi-character play with per-character raid entries, why design it so players can still enter raids even with 0 auction attempts left? Why are stronger players effectively expected to carry weaker players and even feel obliged to thank them for joining?	Unless we find a clear answer to the issues raised so far, we won’t reuse the current auction system in future content.
Please add a waiting time to the first auction item as well.	The first auction item already has a set waiting time. If we increase it further, the overall auction flow becomes too sluggish, so we’re not planning to add any waiting time.

Illustration / Costume
Costume Releases / Re-releases / New Outfits
Question	Answer
The number of unit costumes varies too much by character.	For newer characters, the costume count is indeed low, so we’re continually adding outfits. We also recognize disparities among legacy characters. While we’d like to distribute costumes evenly, there are practical constraints; we’ll keep looking for ways to improve. Also, we welcome your suggestions.
I like sailor outfits. Any plans to add it to other characters, similar to the priestess set?	There are no plans at the moment, but it may be considered for a future schedule.
Please add an “Another Hair” variant for Bai’s Dark Command outfit without the ornament.	No release is currently planned.
Do you plan to release an illustration armband for the “Fly King” raid boss?	We’ll review.
Any plans to add dyeable costumes besides hair?	We plan to release dyeable eye accessories in the future. However, retrofitting past accessories is difficult, so ask for your kind understanding. There are no current plans to make clothing dyeable.
If model overhauls for older characters aren’t feasible, can you improve them through costumes?	We’ll put extra care into upcoming costumes to improve overall presentation.
Please add transparent weapons.	Making weapon models transparent causes awkward results with town motions and emotes that rely on weapon visuals, so we’re not able to apply this at this time.
Please re-sell long-discontinued items like the opera mask.	I’ve rechecked after the answer yesterday, but Opera and Garden Party costumes cannot be re-sold due to policy and licensing constraints.
Any re-sale or revival event for the weapons from the 2015 Ocean Splash & Poolside swimwear event?	We regret to inform you that past limited-sale costumes, such as Poolside and Splash that were never announced for re-sale cannot be re-sold or re-issued.
The Leisurely Morning avatar hasn’t appeared since Lucy. Will you release versions for Aeri, Ria Yoon, and Triss? Also, could you re-sell the older Rattus-Black Hands individual-part avatar packs? If no plans, please reconsider.	Costumes that have been re-sold multiple times are difficult to expand to new characters. We will continue exploring acquisition methods and offerings that better align with player requests.
Will you narrow or unify the in-game option gaps among Unique Avatars?	Unique Avatars are designed with distinct options. We have no plans to unify or share their option sets.
Will you add acquisition routes for the Aura of Wrath Triss and Assassin of the Pole illustration tickets?	These items must retain their scarcity for a period to respect existing owners. We may review possible routes after sufficient time has passed.
Please add New Year’s Dress outfits for the Wildhüter and Vulture teams, like the Black Lambs’ Full Moon and Wolf Dogs’ Full Moon.	New Year’s (Moon) outfits are not eligible for re-sale under our policy.
Can you release new April Fools’ costumes? Also, can you use UNION Academy (Nekoje) and hot-spring illustrations?	We’re preparing a new April Fools’ event. Where policy allows re-sale, we plan to offer certain past costumes via new items from events or gameplay-based acquisition.
Please re-sell swimwear released before 2020.	We’re considering multiple avenues, including re-sale, so that players can obtain select older swimwear.
Please re-sell previously available costumes.	Some past costumes were time-limited and cannot be re-sold. We’re preparing alternative acquisition paths beyond prior gacha or package sales.
Is there a plan to release a hanbok costume for Triss?	Production is planned; we will announce the detailed schedule later.
Do you intend to add Triss’s Eternal Black Rose?	We will coordinate with the relevant teams and proceed with adding Triss’s Eternal Black Rose.
I’ve been trying for months to get accessories from the previously sold Opera package. Since package costumes aren’t in gacha, player trading is the only route. In a past dev video you said you’d add ways to obtain older costumes—will that include the Opera package?	We will explore adding acquisition routes for this package.
Please re-sell very early costumes like Sweater and Sonata for other characters as well.	Where policy allows re-sale, we plan to offer certain past costumes via new items from events or gameplay-based acquisition. We’re sorry but the two costumes you mentioned cannot be re-sold due to policy.
It’s been years since older costumes like Summer Island were rerun. In the September Dev Letter, you said you’re developing a new acquisition route for legacy costumes that isn’t a rerun gacha. Can you confirm it won’t just be another paid Transmitter or a special costume box (like the Levia Remake’s Levia Special Costume Box) instead?	Where policy allows re-sale, we plan to offer certain past costumes via new items from events or gameplay-based acquisition. This feature is planned for November, and we’ll keep working on exploring diverse avenues to acquire past costumes.
It’s been almost five years since Omega Knight and Gina eye accessories were released. Will you include them in future 3-Star Boss Eye Boxes?	We will include Omega Knight and Jina eyes in the 3-Star box.
Aside from a few Unique costumes, there have been almost no new eye accessories in recent years. Will you release new color lenses?	New eye accessories are planned for release this year.
Could you add an underwear system like SoulWorker? Coordinating outfits often looks odd without it.	We’ve run internal tests to see if it’s feasible, but found several problems. The skin area of underwear differs from the leg skin, and characters like Sylvi and Yuri have different underwear structures. So, at this stage we’ve determined there are many implementation difficulties.
Do you plan to re-release past collaboration items and other season-limited items?	Collaboration items cannot be re-sold after the license term ends. For season-limited items such as Conquest 1 Name Tag, we don’t plan identical re-releases out of respect for players’ original effort.
Even if updates take longer, could you release costumes for all characters rather than only a subset?	Thank you for the suggestion. We’ll take it under advisement.
Are there any plans to release signature costumes like Dark Command?	Signature costumes were built per original characters and require substantial development time, so we do not plan to add legacy Signature sets to new characters.
Do you plan to release Rai Yoon & Triss Hot Springs avatars, or a Triss Swim Meet costume?	New characters are prioritized when producing new costumes because they have less costumes compared to existing characters, but we recognize requests for older sets. We will continue expanding character coverage for illustration costumes.
Could you adjust certain costumes’ town idle motions to face forward instead of sideways?	For future town motions, we’ll aim to better showcase characters. Please note that not every pose will face forward, since it can make different avatar sets look too similar.
Do you intend to improve the quality of the Black Lambs/Wolf Dogs default and promotion outfits?	Reworking legacy resources has lower priority than creating new ones, so there are no current plans. That said, we will keep exploring other ways to raise costume modeling quality.
Illustration
Question	Answer
Do you plan to release a new group illustration that includes the Rattus team?	When we produced the 10th-anniversary art, there was a proposal to create a single Nampo-dong–style group key art featuring every character. However, the roster has grown so large that fitting everyone into one image would shrink faces and cause overlaps, so we split by team. If we get a future opportunity for similar key art, we’ll consider a full cast image.
Art quality feels inconsistent and sometimes lower; you even released AI-like quality before. Will you hire an Art Director or ensure quality control?	An Art Director sets visual direction and performs final quality checks. Except for the very early days, those duties have been shared across teams. We understand your request is for consistent, high-quality art regardless of titles, rather than having an actual AD, and each team will continue focusing on that goal.
Please raise the resolution of certain illustration cutscenes.	Please submit a ticket for specific cutscenes that appear low-quality, we will check and address them.
You once said you would continue matching the colors of legacy hairstyles and eyebrows, but it seems to have stopped. Why?	The policy is still in effect. If any cases were missed, please submit a ticket and we’ll review.
Will you update the birthday illustrations for each character?	As noted elsewhere, revising legacy assets has lower priority than creating new ones, so there are no current plans to update them.
Will you bring illustrations, emotes, or emojis from overseas servers to other regions?	Many art assets used in China/Taiwan are tied to regional licenses and cannot be imported as-is. However, for some emotes and similar items used in other regions, we will prepare to offer them where feasible.
There’s a noticeable quality gap between new unit-avatar illustrations and the official character key art, making them feel like different characters. Do you have plans to maintain consistent quality?	We’ve collaborated with many artists over 10 years, so styles naturally vary by each artist. We are strengthening internal reviews and guidelines to keep visual direction and quality consistent. We’ll continue working to deliver a uniform level of polish.
Misc. Suggestions
Question	Answer
1) (Costumes) Will you let other characters wear another character’s exclusive outfit, or release new ‘no-outfit’ base looks? 2) (Costumes) For Violet, could you offer a slimmer blade (katana-style) instead of the heavy greatsword?	In most cases characters wear costumes, so producing additional “no-outfit” base looks is difficult. Also, weapons are tightly linked to animations, enhancement effects, and character traits; allowing weapon forms that differ from a character’s native weapon would cause many issues.
Do you plan to add body-type/makeup customization beyond costumes?	We’d love to add customization for body size and skin tone, but it isn’t compatible with the many costumes already released, so it’s not feasible at this time.
Among Unique Avatars, only “Solomon” grants HP recovery on Force Cancel, and that bonus is tied to its skill-effect visual. If I want to use a different effect (e.g., Nightmare, Wonderland, Shaman), it feels like a loss. Could you decouple the recovery from the visual or provide an alternative condition so the recovery isn’t locked to a specific effect?	We’ll discuss it with the relevant teams.
The Prisoner of Nightmare title gives eye-glow, but newer titles have better stats, so I have to downgrade to keep the glow. Likewise, good effects like Icon or Shaman’s [Evasion] can’t be used due to performance. If I own a title/costume, could you add a feature that lets me toggle those visuals in a character-skin menu?	Thank you for proposing broader visual customization. We’ll take this to the relevant teams for further discussion.
Will Anna Aegis (Luna Memorial) or Phantom Prom Queen No. 2 (Violet Memorial) NPC motions be added as town motions?	Starting with the next Memorial quest, we’re preparing to make Memorial NPC town motions usable. However, earlier Memorial characters (Luna, Violet) weren’t built to use Memorial motions, so we’ll coordinate internally on feasible usage and scope with the relevant team.
Do you have plans to apply Memorial NPC motions to playable characters?	Starting with the next Memorial quest, we’re preparing to make Memorial NPC motions as emotion. Earlier Memorial characters (Luna, Violet) were developed as an independent usage spec, so we’ll need to discuss the feasible usage and scope with the relevant team.
Will you add a feature to flip illustrations left/right?	Implementing a left/right flip option for illustrations is difficult.
Could boss-arrival scenes use Live2D or 3D presentation like other RPGs? It seems like a good idea since other RPGs follow this trend.	This is under R&D, but practical deployment will take time. Even without those specs, we’ll keep working to enhance visual presentation.
Some costumes (e.g., blush) shift colors depending on background/area. Will you improve the lighting system?	We’re aware this can look different by area. It requires a full audit, so we’ll review the scope of work.

Economy
Multi-Character Progression
Question	Answer
Will you add support (reduced currency/material costs) for players leveling multiple characters?	We plan to remove Credits and certain materials consumed during crafting and upgrades.
For players who don’t raise multiple characters, would you consider a “main character” setting that increases that character’s currency earnings?	Regarding your suggestion, please understand that it’s difficult to give a simple answer because there are many factors to consider: appropriate buff values, the degree of freedom in character progression, and so on.
I returned after the recent crew update due to a crew leadership issue. Even trying to raise just one main character feels daunting. What progression do you envision for new or returning players to acquire materials and credits, gear up, and settle into Closers?	Thank you for the feedback. We’re exploring ways to ease the burden. In November, we will remove Credits and certain materials from crafting/upgrade steps; we expect this to help new and returning players.
Resource Acquisition
Question	Answer
Please remove the (too-low) price ceilings on items.	For costumes, all price ceilings have already been lifted. We’re phasing out caps on other items as well to increase market flexibility. If you spot items or costumes still capped, let us know and we’ll review and adjust.
The recent reduction of dungeon currencies has made Amplified Dimensional Essence—required for Task Force/Black Hand advancement—overly difficult and convoluted for new players to obtain. Could you remove or revise the unnecessary currencies tied to mid-tier advancement?	We will adjust promotion-related currencies.
Please remove Chip Protector and chip transfer fees.	We plan to ease these and details will be announced when ready.
Normalize Quality Assurance items (especially the Unique Avatar Packaging fee)—it’s too expensive. Also: accelerate character remakes; rework Contribution Store; increase pet-core sources; merge the six farming dungeons into one.	Thanks for the suggestion. We’ll review it.
Please increase sources/quantities of gear-progression consumables from gachas, packages, and events. As a multi character player, even with frequent purchases, supplies are short; Black Market stock is scarce and expensive.	As noted elsewhere, in November, we will remove Credits/materials from equipment crafting and upgrading to reduce overall consumption. We’ll also continue improving access to consumables.
You keep cutting in-game Credit sources; even after reverting some consumable prices like gear booster fuel to two-years-ago levels, the economy still feels off. Isn’t the cause elsewhere?	We are continuously monitoring credit real-money trading prices and in-game circulation, and we are reviewing various measures to ensure the economy remains stable. However, to alleviate inflation caused by long-term service, we have inevitably adjusted both the sources and quantities of credit supply. First, we plan to implement an update this coming November that removes all credit, Chromatic Phase Essence, and Solid Dimensional Rift item costs required for gear crafting and upgrading, which had previously been a hurdle for players. The same policy will also apply to all equipment released in the future.
Please increase sources for UNION Gear Lubricant.	We’re evaluating two approaches: (1) make gear quality permanently 100% without lubricant, or (2) provide a guaranteed-100% item. We’ll share the final direction when set, and we’re also preparing broader source increases for other under-supplied items.

Combat / Balance
Question	Answer
Is a rework of Ultimate Move planned?	A rework of Ultimate moves is currently under additional R&D.
What criteria guide balance patches?	We review major-content, ranking, and challenge metrics, combine them with live play feel and player feedback, and then select adjustment targets based on a holistic data analysis.
Will future raid bosses also feature high Crit Damage Resistance?	Defensive stats may be tuned at release to provide difficulty appropriate to players’ specs at that time.
Please add a UI that shows each boss’s damage-reduction by pattern and total HP.	We will include this matter under the Boss HP Gauge UI improvements and propose it when drafting the development roadmap. However, we ask for your understanding, as we currently have other scheduled updates, making it difficult to proceed with this right away.
Please roll back Tina’s Phantom Snipe and Lee Sylvi’s “bus pull” motion.	No plans at this time.
Why do (titles/items) keep adding “Damage Bonus during Empowered State”?	Typically, Closers who earn titles from the latest content already have their Phase Power Release damage-increase stats at the maximum value. Because of this, the damage-increase stat granted by the title may feel insignificant. However, for some Closers who may still lack those stats, it can provide a meaningful benefit. Therefore, we provide the stat as a minimum level of capability for those players.
Please share the order of upcoming character skill remakes.	The next planned character is Nata, as you already know. After that, we aim to follow the original release order, but timing may change depending on circumstances.
Physical-type item prices are abnormally high versus Psi/hybrid, worsened by two consecutive physical new characters, since there were already more physical-type characters. Will you address this skew?	We’ll take this into account when planning future characters.
Will Fused Phase Wings enhancements be extended beyond +20?	There are no plans to expand Fused Phase Wings enhancement.
I understand the purpose of skill remakes is to modernize old effects. However, it often looks like characters come out significantly stronger afterward (e.g., more reliable conditionals, stronger passives), so remakes feel like guaranteed buffs. Does this mean teams not on the remake list, like ‘Wildhüter’ or ‘Rattus,’ have been abandoned?	We previously announced that remakes would proceed up through the Wolfdog team. After that, remakes will be carried out on a per-character basis. Please note that the schedule may change, so we will provide further details when each remake is actually underway.
Will you continue improving input feel, motion, and presentation for already-remade characters?	We will keep refining control feel and presentation.
Show debuffs applied to bosses under the HP bar with icons.	Thank you for the suggestion. We will include this matter under the Boss HP Gauge UI improvements and propose it when drafting the development roadmap. However, we ask for your understanding, as we currently have other scheduled updates, making it difficult to proceed with this right away.
Any plans for a 6th Advancement?	There currently no plans for a 6th Advancement.
Will the Wildhüter team also receive remakes?	We previously announced that remakes would proceed up through the Wolfdog team. After that, remakes will be carried out on a per-character basis. Please note that the schedule may change, so we will provide further details when each remake is actually underway.
Enemy ground AoE sometimes deal damage slightly before or after the visual depending on the boss/AoE/dungeon. Could you standardize the timing so hits land exactly when/where the AoE shows, making quick evasion or invincible windows reliably avoid them?	To preserve tactical variety, timings are tuned slightly different per monster and concept. We ask for your understanding.
Current conditionals (e.g., Air Strike forcing jumps; Chase being impractical without guaranteed conditional) feel restrictive. Any adjustments planned?	We recognize structural issues with Chase. Fixing them requires large-scale work, including character balance changes, so we can’t promise specifics yet. It may take some time, but we will make every effort to adjust things so you won’t be inconvenienced.
You said Count D’s Hard was delayed to improve the quality, but from the player side it felt like the boss HP was simply inflated. Was there really no internal review or dissent on that? And about the auction system: you noted it concentrated high-value items, but in practice it let wealthier players monopolize them. Couldn’t that outcome have been predicted through internal meetings or simulations?	We feel heavy-hearted that, in focusing on refining the auction system, we fell short on the combat experience. We deeply share your concerns and will do our best to deliver a more enjoyable combat experience.
After J’s remaster, the Solomon unique avatar effect on Dragon Kick disappeared. I bought it for that effect, but it disappeared for no reason. Are you aware of this, and will you restore it?	We’re aware of the issue and are reviewing it with the relevant teams.
At the 2021 town hall you said a PVP rework was planned, and the former PD reaffirmed it in the 8th-anniversary interview. With the 11th anniversary approaching, what happened? Do you still intend to revamp PVP? Please give a clear answer.	PvP in an action-RPG offers a different kind of fun. However, at present our PvE balance patches still affect PvP, so several preparatory tasks are required to properly normalize PvP. We are investigating and working on those internally, but we ask for your understanding that we cannot provide a definite completion date at this time.
Why did you add a skill seal mechanic to Battle Program: Aura of Wrath Triss, which disrupts fast action?	This mechanic was not intended to feel unfair, but rather to express the monster’s unique identity: “this is how this monster fights.” However, since it ultimately caused discomfort, we will ensure that future content preserves each monster’s concept while designing combat skills that do not significantly undermine the enjoyment of battle.
Why aren’t balance patches more frequent?	We adjust balance based on major content, various metrics, and the feedback we receive from our Closers. However, because character balance is directly tied to content difficulty, we must proceed carefully, and we ask for your understanding if these adjustments take a bit more time.
Stagnant skill kits need to change. Any plan for new advancements or similar?	After the planned skill-system overhaul is complete and stable, we’ll explore new systems.
While recent skill remakes have clearly improved performance, in some cases the motion quality feels worse, only the effects changed while the motion/staging stayed the same, and action-camera cuts were removed, leading to regression and a loss of character identity. How do you view this?	Future remakes will pay closer attention to presentation. Large-scale skills will retain action-camera beats. With many characters and other updates, we ask for your understanding as changes won’t be immediate.
If full content updates are difficult, would it be feasible to take a Planar Gate-style approach, adding both new and legacy versions of skills so players can build more varied loadouts? Alternatively, could you provide fresh experiences for veteran players through things like new advancement paths?	We’ll consider new systems after the skill-system overhaul has stabilized.
Will you let tuning add currently “nonexistent” skills to costumes/gear items?	Skill tuning is designed so that each equipment slot allows tuning for specific skills. Therefore, we currently have no plans to change the system to allow all skills to be tuned on every slot.

BM Products
Question	Answer
Do you plan to re-release early Closers costumes?	If you share the specific costumes you’re interested in, we’ll review and check.
Will you adjust Cash Shop items that seem oddly priced?	Cash Shop pricing is set after reviewing multiple factors. We will review if an adjustment is possible.
Right now costumes are mostly obtained via gacha, so there are not much of other ways to obtain them. Please also sell costumes directly in the UNION Store (e.g., sell Types A/B/C; keep Type D as gacha).	At this time, we do not plan to sell illustration-included costumes via packages.
The current UNION Pass doesn’t allow direct point purchases, and the Pass Booster’s value feels too low for its price. Even after buying all boosters, you still can’t reach 4,000 points at once, so late-joining players, even if they’re willing to spend, sometimes can’t claim the rewards. Do you plan to revamp this structure?	We will review changes to the Pass Booster’s pricing and overall structure.
Please sell costumes of NPCs or boss characters.	We will explore multiple avenues to make these obtainable.
Please add UNION Pass costumes that male characters can also wear.	We will do our best to ensure no characters are overlooked.
Do you plan to add an item that waives Black Market fees?	We have no plans to develop such an item.

Miscellaneous
Question	Answer
Will you add promotion motions with camera direction?	We will update promotion motions so they can be played with or without camera effects. We’ll announce the rollout once finalized.
I’m fine with weekly content being on the easier side, but recent raids feel too easy. Normal and Hard use the same patterns with only inflated HP, and many patterns feel sluggish. Are you aiming for a stylish, fast-paced action game, or a game that prioritizes convenient multi-character grind?	These goals aren’t mutually exclusive. We will do our best to keep the game with stylish action and uninterrupted gameplay flow.
Closers is fundamentally a subculture action game, but it feels increasingly grind-focused. Daily quests feel like chores or homework, and the burden of leveling alts keeps growing to the point I can’t enjoy it like before. Are you aware of this issue?	Thank you for the suggestion. We will explore ways to reduce gameplay burden.
Can’t you fix how birthday cakes are rewarded only when users send in an inquiry? Please add an in-game birthday setting with automatic cake rewards.	This feature isn’t provided after the service transition. We ask for your understanding, as privacy policy constraints make it difficult.
Why do emote commands like /ㅋㅋ work only with exactly two “ㅋ”? It used to work by typing /ㅋㅋㅋㅋㅋ	Emote commands are designed to require exact keywords. /ㅋㅋ is the correct command, but we’ll verify whether variants previously worked.
Would you consider releasing the playable-character motions that appear when receiving the Brazier Buff in Planar Gate as emotes (e.g., via an Emote Ticket in a future event)? Previously, PD Yoo mentioned doing this about three years ago, but it never happened. We’d love to see it added.	We’ll coordinate timing and method to offer Brazier Buff motions as emotes.
Please re-upload the voice actors’ radio-style event videos.	We will upload them within this year.
Please upload past YouTube content and new voice dramas.	Past content will be uploaded within this year. Instead of a new voice drama, we’re exploring other media-mix formats.
Who designed the Count D Raid structure?	We can’t disclose developers’ personal information.
Do the devs actually play the game?	Yes, our entire dev team plays the game, including myself.
Who designed the auction system?	We can’t disclose the developer’s identity.
What’s your future roadmap and direction?	While it is difficult to make sudden changes when there are development tasks that must be delivered routinely, our long-term goal is to ensure that the flow of gameplay is not interrupted. We aim to minimize situations where something is missing or lacking in a way that disrupts the gameplay experience. We will also work to provide updates more frequently and in greater detail than before.
Will you apologize and respond quickly to incidents?	We strive to respond as quickly as possible when issues occur.
Even when we report toxic or disruptive players, it seems no action is taken. Are those reports actually being reviewed?	Yes; we review reports and apply sanctions.
Please publish official BWH measurements.	Per internal policy, profiles include only height and weight. Other body measurements are excluded.
Please don’t shut the game down. We love it even if we complain.	Thank you for your support.
What’s your view on “free TCP” squads that ignore recommended Total Combat Power requirements? Do you see them positively—since they let more players experience the dungeons you’ve built—or negatively, because they can make high-TCP/patterned content too easy? Overall, is the “free TCP” culture a net positive or net negative for the game?	This is similar to a previous answer, but to add a few words: we see our role as creating an environment where Closers can enjoy the game. Controlling how you choose to use that environment is beyond our remit. We will continue to strive to provide the best possible environment.
Will you continue holding Q&A sessions like this?	We’ll keep looking for diverse ways to engage and meet with players. Please stay involved.
Which boss or dungeon is the dev team most satisfied with?	We still see room for improvement and will keep working to deliver better bosses and dungeons.
Do you plan to produce figures of playable characters?	That would require a careful profitability review. We have no plans at this time.
Please don’t shut the game down.	Thank you. We’ll do our best to provide stable service.
Reports and penalties for bad-mannered players seem limited to hacking/bug use. Can you improve sanctions for toxic behavior?	We take action in accordance with our operating policies.
Are you monitoring botting farms?	We regularly collect logs on abnormal play and apply sanctions.
Will you add warning/penalty systems for intentional griefing or trolling?	We enforce in accordance with our operating policies.
Let’s do better	Thank you.
Any plans to crowdfund goods like artbooks or dakimakura (hugging pillow)?	We recognize the demand and will consider ways to produce goods at an appropriate time.
Please add the win/lose motions from UNION Arena and Mock Battle as general emotes.	Not planned. Those motions indicate specific moments (entry, victory, defeat) and won’t be offered as always-available emotes.
Will the Closers Awards resume in 2025?	We’re preparing so we can cap the year with it.
Please increase the value of event rewards.	We’ll review reward valuation from multiple angles.
Will Harpas Talismans be granted or made tradable on the Black Market?	No plans.
Will overseas-only goods be added to the Korean server?	Many overseas goods are bound by regional publisher contracts, so KR sales or provision are difficult.
Why is the “Smiling Mask” (from PD Lee’s gift) not transferable via account bank?	Sorry for the poor guidance. Going forward, we’ll distribute such gifts as selectable boxes.
Will you change the game’s rating from 15+ to 19+?	No.
Commitments publicly promised by previous PDs often seem to get dropped without any follow-up when leadership changes. Ideally those commitments should be honored; if that isn’t feasible, we at least expect a clear explanation. How do the dev team and the current PD view this?	We’ll re-review commitments from prior PDs and follow up with answers.
Did you review the raid-related feedback from the 2025 Summer Update survey? If so, what are your thoughts, and are there plans for further improvements?	We’ve reviewed the survey feedback and will use it as important input when setting future development direction.
When will you re-upload videos, such as Closers animations and voice dramas, that were posted during Nexon’s operation but haven’t been restored yet?	We’ll register them within this year.
Many subculture games now officially release character models to encourage fan-made content. Would Closers consider doing the same? I believe the characters are the game’s greatest strength, and official model distribution would help promote them more broadly.	The suggestion is appreciated, but we’re not able to officially distribute game models or other assets.
The patch cycle feels too predictable (new area/dungeon + gear → new raid), which lowers hype and motivation to keep playing. Surprising content is important for fun and engagement. Do you have anything that breaks the pattern and could spark fresh interest this time?	We are preparing a variety of content updates and quality-of-life improvements. However, in order to design these updates in ways that will resonate with many Closers, the planning phase can take considerable time, and some plans may even be halted. Alongside the upcoming new area update, our entire development team will do our utmost to ensure that the features in preparation deliver a satisfying experience.
About the third round of answers for the offline event: the PD changed before it was posted. Was it canceled?	We hope this event addresses much of what the third responses would have covered. For questions not mentioned here, we’ll re-review them and create an opportunity to answer.
In the Ancient Dragon Dungeon rework notice, you said pre-rework materials would remain usable in certain recipes for a period, but they were removed immediately. Why the change, and will you give us a chance to use old materials?	We apologize for unclear wording that caused confusion. The message meant only some recipes would remain while others would be removed. We’ll write future notices more precisely to avoid misunderstandings.
You ran a player survey via Google Forms for the first time in seven years. Will you continue conducting such surveys regularly? I hope you will keep conducting surveys like this.	Yes, we’ll work to do so.
There are tons of emojis in Closers. Do you plan to release Closers emoji on platforms like KakaoTalk or LINE?	It’s difficult for the dev team to drive this alone. We’ll discuss the idea with our Business and BD teams.
Will you host a Closers Awards under NADDIC’s self-service, similar to the Nexon era?	Thank you for the suggestion. While it may not be identical to the previous format, we plan to hold it at the end of this year.
Many old Nexon-era videos are back, but the animation and the 2021 Summer & Winter voice dramas are still missing. When will they be uploaded?	We will upload all of them within this year.
When will you upload “Closers Talk” with the new area, main story, and roadmap schedule?	First, regarding the schedule for the new area and main story updates, we are preparing them according to our internal roadmap, and we will share specific dates separately. We are focusing on improving the overall quality so that the new area and story can deliver meaningful changes for all Closers.
Will the Triss “heart hand” motion released on the China server be released on KR and other regions?	The Triss heart emote was developed as a region-limited item. In KR, we’d like to apply it when emotes for all characters are ready. It’s not yet locked into the roadmap, but we’ll add it when the timing fits.
Will you run an official character popularity poll?	We’ll try it as a community event on the official website. Thanks for the idea.
In Closers Talk Ep. 2, PD Kang said Levia’s remake was part of the “summer” update, but October is autumn. Was October considered summer at NADDIC?	We apologize for the confusion caused by mixing content to be updated in Summer with content currently under development. We’ll separate quarterly updates from in-progress work more clearly in future communications.
Will you host events like live streams, roadmap showcases, or PD/GM playing with users?	Communication with Closers through a live broadcast would require different preparations depending on what content we present and how we choose to deliver it. We will determine an appropriate format and timing for such communication and proceed accordingly.
Update notices feel too brief. Please make them clearer.	We’ll do our best to provide clearer, more detailed notices.
Any plans for game/anime collaborations?	None are planned at the moment, but we’ll consider it if an appropriate partner appears.
Do you have countermeasures against Black Market price manipulation?	We’re continuously monitoring for market manipulation and will keep improving the economy’s stability.
According to the Developer Diary, the auction system was introduced to stabilize the economy and alleviate repetitive farming. But similar goals could’ve been met with other designs like the low-spawn Nightmare merchant in the Night Maze dungeon that sells rare items. Was there a specific reason it had to be an auction system for Closers?	The introduction of the auction system was driven not only by the goals of stabilizing the in-game economy and improving monotonous farming, but also, as previously explained in Closers Talk, by the intention to provide all Closers with equal farming opportunities. To ensure that participating players have a chance, rather than relying solely on probability, we implemented the auction system.

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